• Getting Started
    • Introduction to ShipperHQ
    • Core Functionality
    • Advanced Features
    • By Platform
  • Example Scenarios
    • Free Shipping
    • Surcharge and Discount Rates
    • Setting Your Own Rates
    • Prevent / Hide Shipping Methods
    • Dimensional Packing Scenarios
    • Time Sensitive & Perishable Goods
    • Manage Shipping by Zones
  • Configuration
    • General
    • Websites
    • Origins
    • In-Store Pickup Locations
    • Carriers
      • General
      • Small Package Carriers
      • Custom Rate Carriers
      • Cross Border Carriers
      • LTL Freight Carriers
      • In-Home Freight Carriers
    • Shipping Rules
      • Customer Groups
      • Shipping Groups
      • Filters
      • Shipping Zones
    • Method Merging Rules and Rate Shopping
    • Dimensional Packing
    • Address Validation
    • By Platform
      • BigCommerce
      • Magento 1
      • Magento 2
      • WooCommerce
      • Zoey
  • Troubleshooting
    • Shipping Rates not as Expected
    • Diagnosing with Logs
    • Dimensional Packing
    • Carriers
    • Connecting to ShipperHQ
    • Platform-Specific
      • BigCommerce
      • Magento 1
      • Magento 2
      • Shopify
  • Extensions
    • ShipperHQ – Address Auto-Complete
    • WebShopApps – Product Rate
    • WebShopApps – MatrixRate
ShipperHQ Docs > Troubleshooting

Troubleshooting

  • Testing
    • How to Test Your Rates in ShipperHQ
    • Using Google Merchant Center w/ ShipperHQ
  • Shipping Rates not as Expected
    • How to Troubleshoot Shipping Rate Too High or Too Low
    • How to Troubleshoot Origin Issues
    • Not Seeing Negotiated/Account Rates from UPS
    • How Do I Get UPS Freight list/negotiated rates?
    • How to Test Your Rates in ShipperHQ
  • Dimensional Packing
    • How to Troubleshoot Dimensional Boxes Not Packing as Expected
    • How Do I Fix Box Definitions When They're Too Small for An Item
    • Which Box did ShipperHQ pack for my order?
  • Diagnosing with Logs
    • How to Find Your Transaction ID in Magento 1
    • Using the ShipperHQ Logger in Magento 2
    • How to Locate Your Quote ID in BigCommerce
    • How to Troubleshoot Shopify Requests
    • How to find a Transaction ID in Zoey
    • How to Find Transaction IDs for WooCommerce
  • Carriers
    • Troubleshooting Carrier Authentication Errors
    • How to Find Hidden Carriers on Your Account
    • How Do I Fix No Rates for UPS Freight on Classes 300/400/500?
    • How to Troubleshoot Table Rate Issues
    • How to Set Up FedEx® Hold at Location as a Carrier
  • Delivery Dates and Calendar
    • Offering UPS Saturday Delivery
  • Connecting to ShipperHQ
    • Troubleshoot Website Connection Issues
    • How ShipperHQ Caches Shipping Rates
  • Platform-Specific Troubleshooting
    • Magento 1
      • How to Troubleshoot Magento 1 Installations
      • Disable Diagnostic Messages in Magento
      • Resolving "Manual Delete Required" When Synchronizing with Magento
      • How to Resolve Magento Attributes When Not Included in Requests
      • How Do I Resolve a Failed SQL Run in Magento
      • How to Fix a Completely Blank Page When Displayed for Magento
      • How to Correct Timezone Issues for Magento
    • Magento 2
      • How to Troubleshoot Magento 2 Installations
      • Resolving "Manual Delete Required" When Synchronizing with Magento
      • Disable Diagnostic Messages in Magento
      • How to Resolve Magento Attributes When Not Included in Requests
      • How to Correct Timezone Issues for Magento
      • Magento 2 ShipperHQ Modules and Split Database Architecture
      • How to Fix a Completely Blank Page When Displayed for Magento
      • How Do I Resolve a Failed SQL Run in Magento
      • No Shipping Rates Available Without ZIP/Post Code on Magento
    • BigCommerce
      • Why am I seeing a "Free Shipping" option in the cart that's not in ShipperHQ?
      • How to Change "No Rates" Custom Error in Shopify and BigCommerce Cart/Checkout
    • Shopify
      • How to Change "No Rates" Custom Error in Shopify and BigCommerce Cart/Checkout

Not able to find the answers you need?

Request Support
© ShipperHQ 2021
  • Getting Started
    ▼
    • Introduction to ShipperHQ
    • Core Functionality
    • Advanced Features
    • By Platform
  • Example Scenarios
    ▼
    • Free Shipping
    • Surcharge and Discount Rates
    • Setting Your Own Rates
    • Prevent / Hide Shipping Methods
    • Dimensional Packing Scenarios
    • Time Sensitive & Perishable Goods
    • Manage Shipping by Zones
  • Configuration
    ▼
    • General
    • Websites
    • Origins
    • In-Store Pickup Locations
    • Carriers
      ▼
      • General
      • Small Package Carriers
      • Custom Rate Carriers
      • Cross Border Carriers
      • LTL Freight Carriers
      • In-Home Freight Carriers
    • Shipping Rules
      ▼
      • Customer Groups
      • Shipping Groups
      • Filters
      • Shipping Zones
    • Method Merging Rules and Rate Shopping
    • Dimensional Packing
    • Address Validation
    • By Platform
      ▼
      • BigCommerce
      • Magento 1
      • Magento 2
      • WooCommerce
      • Zoey
  • Troubleshooting
    ▼
    • Shipping Rates not as Expected
    • Diagnosing with Logs
    • Dimensional Packing
    • Carriers
    • Connecting to ShipperHQ
    • Platform-Specific
      ▼
      • BigCommerce
      • Magento 1
      • Magento 2
      • Shopify
  • Extensions
    ▼
    • ShipperHQ – Address Auto-Complete
    • WebShopApps – Product Rate
    • WebShopApps – MatrixRate