ShipperHQ
  • Getting Started
        • Getting Started

        • Introduction to ShipperHQ
        • Core Functionality
        • Advanced Features
        • By Platform

        • BigCommerce
        • Magento 1
        • Magento 2
        • Salesforce Commerce Cloud
        • Shopify
        • WooCommerce
        • Zoey
  • Configuration
    • Basic Setup
      • Websites
      • Origins
      • Pickup Locations
      • ShipperHQ Carrier Resources
        • How to configure Carriers
        • Small Package Carriers
        • Custom Rate Carriers
        • LTL Freight Carriers
        • Cross Border Carriers
        • In-Home Freight Carriers
      • Shipping Rules
        • How to create Shipping Rules
        • Customer Groups
        • Shipping Groups
        • Filters
        • Shipping Zones
    • Advanced Features
      • How to configure Address Validation
      • Backup Carrier Rates
      • Custom Method Names
      • How to configure Delivery Date & Time
      • How to set up Dimensional Packing
      • In-Store Pickup
      • Manage Scopes
      • How to configure Multi-Origin Shipping
      • How to configure the Product Page Shipping Calculator
      • Rate Shopping
      • Shipping Insights
    • Example Scenarios
      • Free Shipping
      • Surcharge and Discount Rates
      • Setting Your Own Rates
      • Prevent / Hide Shipping Methods
      • ShipperHQ Dimensional Packing Examples
      • Time Sensitive & Perishable Goods
      • Manage Shipping by Zones
    • By Platform
      • BigCommerce
      • Magento 1
      • Magento 2 & Adobe Commerce
      • Shopify & Shopify Plus
      • WooCommerce
      • Zoey
    • Other Extensions
      • ShipperHQ - Address Auto-Complete
      • WebShopApps - Product Rate
      • WebShopApps - MatrixRate
  • Troubleshooting
        • Troubleshooting

        • Shipping Rates not as Expected
        • Diagnosing with Logs
        • Dimensional Packing
        • ShipperHQ Troubleshooting Resources for Carriers
        • Connecting to ShipperHQ
        • By Platform

        • Troubleshooting Resources for ShipperHQ on BigCommerce
        • ShipperHQ Magento 1 Troubleshooting Guide
        • ShipperHQ Magento 2 Troubleshooting Guide
        • Troubleshooting Common ShipperHQ & Shopify Settings
  • Start A Free Trial
ShipperHQ Docs > Troubleshooting

Troubleshooting

  • Table Rates
    • How to Troubleshoot Table Rate Issues
  • ShipperHQ's Shipping Insights Troubleshooting Guide
    • Troubleshooting Shipping Insights
  • Testing
    • How to Test Your Rates in ShipperHQ
    • Using Google Merchant Center w/ ShipperHQ
  • Shipping Rates not as Expected
    • Not Seeing Negotiated/Account Rates from UPS
    • How to Troubleshoot Origin Issues
    • How to Test Your Rates in ShipperHQ
    • No Shipping Rates Without ZIP/Post Code on Magento
    • Currency conversion in ShipperHQ
    • How to Resolve Shipping Rate Discrepancies in ShipperHQ
    • My rule is not applying, what do I do?
  • Dimensional Packing
    • Which Box did ShipperHQ pack for my order?
    • Troubleshooting Dimensional Boxes Not Packing as Expected
    • Fix Box Definitions When They’re Too Small for An Item
  • Diagnosing with Logs
    • Using the ShipperHQ Logger in Magento 2
    • How to find a Transaction ID in Zoey
    • How to Find Transaction IDs for WooCommerce
    • How to Troubleshoot Shopify Requests
    • Warnings in BigCommerce store logs
    • How to Locate Your Quote ID in BigCommerce
    • How to Find Your Transaction ID in Magento 1
  • ShipperHQ Troubleshooting Resources for Carriers
    • How to Troubleshoot Table Rate Issues
    • Handling Carrier Downtime
    • How to Find Hidden Carriers on Your Account
    • Troubleshooting Carrier Authentication Errors
  • Delivery Dates and Calendar
    • Offering UPS Saturday Delivery
  • Connecting to ShipperHQ
    • Magento/ShipperHQ sync issue "Invalid credentials"
    • How ShipperHQ Caches Shipping Rates
    • Troubleshoot Website Connection Issues
  • Platform-Specific Troubleshooting
    • ShipperHQ Magento 1 Troubleshooting Guide
      • How to Correct Timezone Issues for Magento
      • Fix Magento Attributes That Are Not Included in Requests
      • Disable Diagnostic Messages in Magento
      • How to Troubleshoot Magento 1 Installations
      • "Manual Delete Required" when Synchronizing to Magento
      • How to Fix a Completely Blank Page When Displayed for Magento
      • How Do I Resolve a Failed SQL Run in Magento
    • ShipperHQ Magento 2 Troubleshooting Guide
      • How to Correct Timezone Issues for Magento
      • How to Troubleshoot Magento 2 Installations
      • Fix Magento Attributes That Are Not Included in Requests
      • Disable Diagnostic Messages in Magento
      • Magento 2 ShipperHQ Modules and Split Database Architecture
      • "Manual Delete Required" when Synchronizing to Magento
      • No Shipping Rates Without ZIP/Post Code on Magento
      • Magento/ShipperHQ sync issue "Invalid credentials"
      • How to minimize rate requests to ShipperHQ
      • Address-type being sent on the request on Magento 2
      • How to Fix a Completely Blank Page When Displayed for Magento
      • How Do I Resolve a Failed SQL Run in Magento
    • Troubleshooting Resources for ShipperHQ on BigCommerce
      • Warnings in BigCommerce store logs
      • BigCommerce Dashboard Login Issues
      • Change "No Rates" Custom Error in BigCommerce
      • "Free Shipping" shown in the cart but not in ShipperHQ?
    • Troubleshooting Common ShipperHQ & Shopify Settings
      • Shopify Customer Tag Support
      • Change "No Rates" Custom Error in BigCommerce
      • How to minimize rate requests to ShipperHQ

Not able to find the answers you need?

Request support and a team member will get back to you shortly.

Request Support
Copyright 2025 © ShipperHQ. All rights reserved.