Connecting ShipperHQ to BigCommerce

Overview

Using ShipperHQ on your BigCommerce store gives you access to a broad set of functionality beyond what is supported by BigCommerce default shipping. This includes 30+ live rate carriers, robust dimensional and multi-origin rating, a powerful rules engine, and more.

While ShipperHQ is available for any BigCommerce store, BigCommerce Enterprise merchants receive the ShipperHQ Essentials plan for free with the option to upgrade their plan at any time. The steps below apply to all BigCommerce merchants.

Note Installing ShipperHQ does not immediately impact the shipping rates and options your customers see. Instead, you can get your new ShipperHQ account set up and use the built-in Preview Mode to test before turning ShipperHQ on for your customers.

Steps

  1. Log into the BigCommerce store you’d like to connect to ShipperHQ.
  2. Install the ShipperHQ App from the BigCommerce Marketplace.
  3. Your BigCommerce Store is automatically connected to ShipperHQ (as noted above, this does not immediately impact the shipping rates and options your customers).
  4. You now have access to the ShipperHQ Dashboard where the Trial Wizard helps you start setting up your shipping configuration.

When ready to start Testing:

  1. Enable Preview Mode for testing under Store Setup > Shipping in your BigCommerce Admin Panel.
  2. After testing and when you’re ready to go live, switch to Advanced Shipping under Store Setup > Shipping in your BigCommerce Admin Panel.
Note Enabling ShipperHQ on your BigCommerce store does not delete your existing BigCommerce default shipping settings. Instead, the BigCommerce default shipping settings are simply not used while ShipperHQ is enabled. At any time by switching from Advanced Shipping to Default Shipping in your BigCommerce admin panel you can return to using your existing BigCommerce default shipping settings.

Trouble launching the app?

This could be because your computer does not allow 3rd party cookies. Please refer to this document to resolve the issue.

You may also have trouble accessing the ShipperHQ app in your BigCommerce dashboard if you are not logged in as the BigCommerce Store Owner. ShipperHQ should be installed by the Store Owner and then the Owner can use Multi-User App Permissions in the BigCommerce dashboard to allow other users to access ShipperHQ.

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