How to Connect ShipperHQ with Shopify

Overview

This article covers the steps needed to connect your Shopify store with ShipperHQ.

If you are on the Basic Shopify or Shopify plan and pay monthly, you’ll need to contact Shopify to add Real-Time Calculated Shipping (RTCS) to your store.

When you sign up for Real-Time Calculated Shipping, there may be a delay before you can see the ShipperHQ setup reflected in Shopify. The delay can range from 30 minutes to a full day.

Shopify charges $20 per month for the Real-Time Calculated Shipping option and requires this in order for apps like ShipperHQ to work.

If you are on the Shopify Advanced or Shopify Plus plans, or if you pay annually, Real-Time Calculated Shipping is already included with your Shopify subscription at no additional cost.

Install

    1. Screen Shot 2017-11-02 at 12.56.02 PMSign up for a ShipperHQ account at ShipperHQ.com by clicking on “30 Day Free Trial” at the top right of the page.
    2. Select “Shopify” from the list of platforms on the popup.
    3. Next, enter the URL of your Shopify store. Note that it is important that you use your shop url that ends with “.myshopify.com” and then “Authorize
    4. From there you will be prompted to login to your Shopify store (if not already logged in).
    5. After authorizing, you will be brought to your Shopify apps dashboard so you can install ShipperHQ.
      Press “Install app” button at the bottom (see screenshot).
    6. You will be prompted to accept billing for the app. Note you will still get 30 days free trial. Billing will commence immediately after 30 days ends.
    7. You will be returned to ShipperHQ to add information to your account profile.
    8. Once you proceed, you will see a confirmation page with a link to access the your ShipperHQ Dashboard. Then “Go To Dashboard“.
    9. Finally, you will be redirected to your ShipperHQ dashboard with a notice that your Shopify store has been connected.
    10. Voila! The Trial Wizard will help you begin validating your carriers and setting up rules in ShipperHQ.
Once ShipperHQ has been installed in Shopify your rates from ShipperHQ are live immediately. If you wish to disable your ShipperHQ rates from showing in Shopify until you have configured them the way you like you will need to disable them within the Shipping Settings in Shopify. See instructions below.

Disable ShipperHQ Rates in Shopify

Use the steps below to remove ShipperHQ rates from showing in your Shopify store until you are ready to enable them.

    1. Navigate to Settings > Shipping and delivery > in the Rates at Checkout section, select Manage Rates
      Shopify Manage Rates

    2. Scroll down to the Shipping from section and you will see one or more shipping zones listed. Under each zone you will see ShipperHQ listed as a rate provider. Click the three dots next to ShipperHQ and select Delete. (Don’t worry they can easily be added back later)Delete shipping rates
    3. Proceed to remove ShipperHQ rates from each shipping zone.
    4. Be sure to save the settings you made in the Shipping and delivery page.
    5.  Your rates for ShipperHQ will now NOT show in your Shopify store until you add them back in when you are ready for them to show.
Note: If you do not see ShipperHQ included in the available shipping methods your Shopify account may not have access to Real-Time Calculated Shipping. See our Overview above for more information.

Enable ShipperHQ Rates in Shopify

Use the steps below to add ShipperHQ to your Shopify when you are ready for them to show.

    1. Navigate to Settings > Shipping and delivery > in the Rates at Checkout section, select Manage Rates
      Shopify Manage Rates

    2. Scroll down to the Shipping from section and you will see one or more shipping zones listed. Under each zone you will select Add rate.
    3. In the Add Rate window you will select Use carrier or app to calculate rates. This will then show a dropdown of possible rates and you will choose ShipperHQ.
    4. Make sure to check all of the Shipping Methods that are imported from ShipperHQ.
    5. We recommend you have “Automatically show new shipping services to customers when they become available” checked which will automatically add new shipping methods and services from ShipperHQ when they are available. This means that if you ever add or remove or change the methods you have in ShipperHQ that they will automatically update here.
    6. Be sure to save your shipping settings that you just did on this page.
    7. You will now have ShipperHQ rates showing in your Shopify store. Test your rates in the checkout to see ShipperHQ in action! 

Logging into ShipperHQ

In the future, you can login to ShipperHQ by:

  1. Going to ShipperHQ.com and choosing “Login” from the top right of the page.
  2. Selecting “Shopify” from the platforms.
  3. Entering your Shopify store URL. It is important that you use your shop url that ends with “.myshopify.com” 
  4. Successfully access the ShipperHQ Dashboard.

Next Steps

When you’ve connected ShipperHQ to your Shopify store, you’re ready to start implementing rates to test.

The Trial Wizard will help you set up your Origin Location and connect a Flat Rate Carrier, but you’ll also want to think about adding:

  1. Carrier Rules to modify or control rates — Carrier Rules let you add Free Shipping logic, or even logic to hide/show certain methods.
  2. Advanced Features to bolster your checkout — Offer Delivery Date, LTL rates for heavy orders, and more.
If you require billing for the ShipperHQ Enterprise Plan, or wish to pay your subscription annually, please contact us at sales@shipperhq.com.

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