How to install ShipperHQ on Shopify

Overview

Offer a better shipping experience at checkout with ShipperHQ. Tailor what shipping methods and rates are shown at checkout based on product type, geography, cart quantity, your packing logic, price and much more with our sophisticated shipping tool.

In order for ShipperHQ to function properly at checkout, you need to have the carrier-calculated shipping rates feature (also referred to as Real-Time Calculated Shipping or RTCS) on your store’s Shopify subscription plan. If you are on the Shopify Advanced or Shopify Plus plans, or if you pay annually, carrier-calculated shipping is already included with your Shopify subscription at no additional cost.

If you are on the Basic Shopify or Shopify plan and pay monthly, you need to contact Shopify to add carrier-calculated shipping to your store. Shopify charges $20 per month for carrier-calculated shipping and requires this in order for apps like ShipperHQ to work.

When you sign up for this shipping feature, there may be a delay before you can see the ShipperHQ setup reflected in Shopify. The delay can range from 30 minutes to a full day before Shopify makes ShipperHQ available in your store.

Install

    1. Sign up for a ShipperHQ account at ShipperHQ.com by clicking on 15 Day Free Trial at the top right of the page.
    2. Select Shopify from the list of platforms on the popup.
    3. Input the URL of your Shopify store into the field provided. Note that it is important that you use your shop url that ends with “.myshopify.com.”
    4. Click the Authorize button.
    5. From there, you are prompted to login to your Shopify store (if not already logged in).
    6. After authorizing, you are redirected to your Shopify apps dashboard so you can install ShipperHQ.
    7. Click the Install app button at the bottom (see screenshot).
    8. You are prompted to accept billing for the app. Note, you still get 15 days free trial. Billing commences immediately after 15 days ends.
      ShipperHQ can be installed on Shopify Development stores and used without accepting billing. However, if a Shopify Development store is converted to a production store ShipperHQ will no longer function until you have accepted billing.
    9. You are returned to ShipperHQ to add information to your account profile.
    10. Once you proceed, you see a confirmation page with a link to access the your ShipperHQ Dashboard.
    11. Finally, you are redirected to your ShipperHQ dashboard with a notice that your Shopify store is connected.
    12. Voila! The Trial Wizard helps you begin validating your carriers and setting up rules in ShipperHQ.
Once ShipperHQ is installed in Shopify, your rates from ShipperHQ are live immediately. If you wish to disable your ShipperHQ rates from showing in Shopify until you have configured them the way you like, you need to disable them within the Shipping Settings in Shopify. See instructions below.

Disable ShipperHQ Rates in Shopify

Use the steps below to remove ShipperHQ rates from showing in your Shopify store until you are ready to enable them.

    1. Navigate to Settings > Shipping and delivery > in the Rates at Checkout section, select Manage Rates.
      Shopify Manage Rates
    2. Scroll down to the Shipping from section and to see one or more shipping zones listed. Under each zone, you see ShipperHQ listed as a rate provider. Click the three dots next to ShipperHQ and select Delete. Don’t worry they are easily added back later.Delete shipping rates
    3. Proceed to remove ShipperHQ rates from each shipping zone.
    4. Be sure to save the settings you made in the Shipping and delivery page.
    5.  Your rates for ShipperHQ will now NOT show in your Shopify store until you add them back in when you are ready for them to show.
Note: If you do not see ShipperHQ included in the available shipping methods your Shopify account may not have access to Real-Time Calculated Shipping. See our Overview above for more information.

Enable ShipperHQ Rates in Shopify

Use the steps below to add ShipperHQ to your Shopify when you are ready for them to show.

    1. Navigate to Settings > Shipping and delivery > in the Rates at Checkout section, select Manage Rates.
      Shopify Manage Rates
    2. Scroll down to the Shipping from section and you see one or more shipping zones listed. Under each zone, select Add rate.
    3. In the Add Rate window, select Use carrier or app to calculate rates. This shows a dropdown of possible rates and you will choose ShipperHQ.
    4. Make sure to check all of the Shipping Methods that are imported from ShipperHQ.
    5. We recommend you have Automatically show new shipping services to customers when they become available checked which automatically adds new shipping methods and services from ShipperHQ when they are available. This means that if you ever add or remove or change the methods, you have in ShipperHQ that they will automatically update here.
    6. Be sure to save your shipping settings that you just did on this page.
    7. You now have ShipperHQ rates showing in your Shopify store. Test your rates in the checkout to see ShipperHQ in action! 
Note: Please be aware that the zones mentioned in the steps above are completely separate from the Zones that can be configured in ShipperHQ. Refer here for more information about the uses and functions of ShipperHQ Zones

Logging into ShipperHQ

In the future, you can login to ShipperHQ by:

  1. Go to ShipperHQ.com
  2. Click Login from the top right of the page.
  3. Select Shopify from the platforms.
  4. Entering your Shopify store URL. It is important that you use your shop url that ends with “.myshopify.com” 
  5. Successfully access the ShipperHQ Dashboard.

Next Steps

When you connected ShipperHQ to your Shopify store, you’re ready to start implementing rates to test.

The Trial Wizard helps you set up your Origin Location and connect a Flat Rate Carrier, but you should also want to think about adding:

  1. Carrier Rules to modify or control rates — Carrier Rules let you add Free Shipping logic, or even logic to hide/show certain methods.
  2. Advanced Features to bolster your checkout — Offer Delivery Date, LTL rates for heavy orders, and more.
If you require billing for the ShipperHQ Enterprise Plan, or wish to pay your subscription annually, please contact us at sales@shipperhq.com.

Date & Time on Shopify

Please note that if you have date & time enabled then you must tick Automatically show new shipping services to customers when they become available” so that any method enabled in ShipperHQ can appear in Shopify checkout when it is available. Disable any unwanted methods in SHQ and be careful not to enable unwanted methods when making additional changes to avoid this.

Note: Shipping methods ShipperHQ returns under “Services” within Shopify are automatically de-selected next day if you select them when date/time is enabled but will be shown on the checkout as long as “Automatically show new shipping services to customers when they become available” is ticked and this is due to the fact that dates are passed on the same field that returns carrier + shipping method name. This is normal and will not prevent methods from being displayed on Shopify’s checkout.

Shopify Multi Origin and Inventory Support

ShipperHQ does not support multiple origins entered into Shopify but it DOES offer Multi-Origin shipping within the ShipperHQ App. The two Multi-Origin capabilities are mutually exclusive and do not work together. We recommend only using Multi-Origin Shipping within ShipperHQ.

Please see our Frequently Answered Questions page for more details on setting up and using ShipperHQ with Shopify.

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