Change “No Rates” Custom Error in Shopify and BigCommerce


This document outlines the procss to change the default No Rates error message on the Shopify and BigCommerce.

NOTE: This document covers how to change the No Rates error message. Please review our troubleshooting documents if you are looking to troubleshoot specific errors.

BigCommerce Steps

  1. Log into your BigCommerce account.
  2. Navigate to Store Setup > Shipping.
  3. Scroll to Checkout Shipping Options and find the Out of Delivery Zone Message section. Location to update no rate error message on BigCommerce portal.
  4. Click the Edit button.
  5. In the popup, input the new message you want to set.
  6. Click the Submit button.

Shopify Steps

  1. Log into your Shopify admin account.
  2. Navigate to Settings > Checkout.Location of Checkout option under settings on Shopify portal.
  3. Scroll to the Checkout Language section.
  4. Click the Manage Checkout Language button.Click Manage checkout language.
  5. Scroll down to the Checkout Shipping section.
  6. Edit the text in the No rates for cart or destination notice textbox.Location to update no rate error message on Shopify portal.
  7. Click the Save button.
  8. Test your error message in the cart/checkout.

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