You might run into a case of “hidden carriers”, where ShipperHQ shows you have a certain number of carriers set up, but the list doesn’t match the number reflected.
In the screenshot below, the “Carriers” tab cliams there are 9 carriers, but only 8 carriers are listed to be managed.
Hidden Carriers may prevent you from adding more carriers to your setup.
Cause and Solution
The most common cause for hidden carriers is that a feature has been disabled since the carrier has been created.
For example, this can occur if you’ve enabled the “LTL Freight Carriers & 3PLs” feature, created a freight carrier, then later disable that feature without deleting the carrier. The carrier will still be defined but it will not be able to be edited or returned as a shipping method.
To resolve the above example, you would:
- Go to Features in the lefthand navigation > Enable LTL Freight
- Once enabled, go back to “Carriers” in the lefthand navigation. You should now see any previously created LTL carriers in the list.
- Delete the LTL Carriers
- Once deleted, you can go back into Features > Disable LTL Freight
The above might also occur with the In Store Pickup advanced feature.