Overview
You might run into a case of “hidden carriers”, where ShipperHQ shows you have a certain number of carriers set up, but the list doesn’t match the number reflected.
In the screenshot below, 4 carriers are displayed next to the “Carriers” tab but only two carriers are listed to be managed.
Hidden Carriers may prevent you from adding more carriers to your setup.
Cause and Solution
The most common cause for hidden carriers is that a feature has been disabled since the carrier has been created.
For example, this can occur if you’ve enabled the “LTL Freight Carriers & 3PLs” feature, created a freight carrier, then later disable that feature without deleting the carrier. The carrier will still be defined but it will not be able to be edited or returned as a shipping method.
To resolve the above example, you would:
- Go to Features in the lefthand navigation > Enable LTL Freight
- Once enabled, go back to “Carriers” in the lefthand navigation. You should now see any previously created LTL carriers in the list.
- Delete the LTL Carriers
- Once deleted, you can go back into Features > Disable LTL Freight
The above might also occur with the In Store Pickup advanced feature.