ShipperHQ Rate Calculation
When requesting shipping rates from ShipperHQ, the rates will be calculated based on the origins, carriers, carrier rules, boxes, etc for that exact cart and shipping address. The resulting shipping methods and respective rates are then stored in a cache server-side for a short time. This is by design and cannot be disabled.
If a customer requests a shipping rate multiple times for the same cart and shipping address the shipping methods and rates will not only be displayed much faster but also this would not count against your monthly request limit.
The caveat of this is during testing: where shipping rules are being modified, boxes are added, etc, you will see cached shipping rates when re-testing. This is because people often test the same cart contents and shipping address over and over again.
To avoid the cache and receive “fresh” (uncached) rates, just change any aspect of the cart or address. This could be the quantity of products in the cart, additional/removed products or something slight, such as changing a single character of the ZIP/postal code.
When using the Test Your Rates section the products and address can be edited freely. If, for example, you the weight of one of the example products by 0.001 this will request “fresh” rates.