How to Test Your Rates in ShipperHQ


ShipperHQ comes equipped with a Test Your Rates calculator.  If you’ve made modifications to your configuration, if you’re not sure how an order is being packed, or you’re seeing a rate that seems like it might be too high or low, these would be ideal situations to test using the Test Your Rates calculator.

How to Test Your Rates

Access the “Test your Rates” calculator in the left-hand navigation in the ShipperHQ dashboard.

When you first open the rate calculator, you will be presented with two sections in which you can enter information for the order you’d like to test.

Enter Address Fields

  • In the Shipping To section, you can specify country, state/region, and zip/postal code.
  • Clicking “Enter Full Address” will expand this so that you can add street information as well.
Location to enter Shipping To address to test the rates.

Enter Example Cart Products

  • In the “Add Products to Cart” section, in its simplified form, you can add a basic dummy product (or products) by specifying a quantity, and you can add the weight of the cart.
  • Clicking “Get Rates” will generate the rates based on the criteria you’ve entered on the left.
  • If you need to do more involved testing, you can click “Show All Options +” in the “Add Products to the Cart” section.  This will reveal fields where you can input the dimensions, price, origin, shipping group, packing rule, and possible shipping boxes for the item (see Example Testing Scenario).  You can use these to recreate an item exactly as it would appear in your store catalog. This is useful for testing things like shipping rules, packing rules, and shipping group restrictions to ensure the shipping logic you’ve created is working properly.  This is also a useful tool for checking for rate discrepancies.
Please note: If you make changes to your configuration between tests you may need to change the request to ensure that you are not presented with cached shipping rates. Changing any aspect of the request (for example, adding 0.001 to the weight of one product) will ensure that the request is not cached.

Example Testing Scenario

Now, once we’ve expanded these options, we can go through a bit of advanced testing.  For this testing scenario:

  • We created a shipping rule that gives free shipping via FedEx Ground whenever an item belonging to the “Small” shipping group is in the cart.
  • We also have a packing rule we want to assign to this product that will pack the item into a 2x4x4 box.
  • So, in the corresponding fields, we’ve added the “Small” shipping group and the “Box 2 Rule” packing rule that we had previously created:
Example showing how to test the rates in dashboard.
Missing Possible Boxes: If you do not see one of your boxes in the list of the “Possible Boxes” dropdown, this is because the setting on this box for “Can be used to pack all products” has been checked. This setting means that ShipperHQ can potentially pack any item into this box and will therefore exclude the box from being assigned to specific products in the cart.
  • Once we’ve entered the necessary information, we can click “Get Rates” to see the results.

As expected, our order is receiving free FedEx Ground Shipping and is being packed into “Box 2”:

Example showing returned rates based on the details entered.

If you don’t see the expected results in the rate calculator, it’s likely something within ShipperHQ has not been configured correctly, and the results in the rate calculator can help you pinpoint where the issue lies.

How to Troubleshoot Rate Discrepancies

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