Getting Started with ShipperHQ

Introduction

Welcome to ShipperHQ! We have the tools you need to manage your customer shipping experience from top to bottom. This includes a suite of Features designed to give you greater control over shipping rates and methods, and our ShipperHQ Marketplace, which is your central hub for Carriers, Tech Partners and Web Design Agencies.

All of this can be accessed and set up in the ShipperHQ Dashboard, which we will cover the primary elements of in this doc. If you want to enable ShipperHQ for your store, please see the Installation section.

Dashboard Walkthrough

Video Summary

In this video we introduce you to the ShipperHQ dashboard where you can control all of your shipping options and make use of the powerful functionality that ShipperHQ offers.

Today we’re going to go through the ShipperHQ interface and point out where you can find different features. We’ll also help walk you through the initial setup of ShipperHQ.

On the left-hand side is the navbar, which contains all the tools you’ll need to manage your shipping, including the ability to turn on and off some of the advanced features that ShipperHQ offers. We’ll walk through the basics in this video and cover each in more depth in other walkthroughs.

Account Settings

In the Account Settings, you’ll find your Profile, Global Settings, and Billing sections.

Profile — Profile is where your login email and company information is stored. Your Profile contains contact information we may use to get in touch with you about your account.

Global Settings — Global Settings apply across your entire ShipperHQ account. They include locale settings (currency, time zone, weight unit, etc) as well as display options for Checkout process.

Billing — Billing is where you will activate your ShipperHQ account, or update your billing information.

Features

The ShipperHQ dashboard has a number of features that can help you fine tune your shipping strategy and give you greater control over rates and options at checkout.

This includes Multi-Origins, which establishes where your products are shipping from and can automatically show the closest Origin to your customer, and Carrier Rules, which allow you to determine available methods and rates based on things like product type and customer location.

On top of the base functionality, ShipperHQ also offers a number of Advanced Features, like Dimensional Shipping and In-Store Pickup.

The Features tab is where you’ll go to enable your Advanced Feature functionality, or adjust the related settings. Depending on your plan tier, you can enable multiple features.

Learn more about all of our Features with these links below:

Marketplace

The Marketplace is where you can install integrations to ShipperHQ, such as Live Rate Carriers, connect your shipping provider’s rates to your cart/checkout, or find other services to expand your shipping offering.

Click here for more on how to set up different types of carriers.

Rate Calculator

The rate calculator allows you to see you current configuration in action by testing example shipments with different destinations and combinations of items. Simply enter a destination address and select which products to add to the test cart.

This will show you the same shipping options and rates your customers would see. You can also expand the results for details on how these pricing, packaging and method outcomes were arrived at.

Get Started!

Now that you’ve been introduced to the ShipperHQ Dashboard, it’s time to check out the example Website, Origin, and Carrier we’ve set up for you and start setting up ShipperHQ to meet your needs.

How do I ensure ShipperHQ Works with Other Shipping Software?

ShipperHQ is focused on the customer experience around shipping on the frontend of your eCommerce website.

This means that since ShipperHQ doesn’t print shipping labels, we don’t interfere with the operations of any post-order shipping software like Order Management Systems (OMS), Fulfillment Software, Enterprise Reporting Platforms (ERP), or Warehouse Management Systems (WMS).

It is worth ensuring, however, that when you set up shipping options in ShipperHQ that your post-order shipping software is able to handle those shipping options.