Getting Started with ShipperHQ

Introduction

Welcome to ShipperHQ, where you will find everything you need to manage your customer shipping experience from top to bottom. We offer a powerful suite of Advanced Features designed to give you greater control over the shipping rates and options you show your customers in checkout. Additionally, we hope you explore the ShipperHQ Marketplace, a central shipping hub for resources like Live Rate Carriers including LTL Freight Carriers, Tech Partners and Web Design Agencies.

All of these tools and resources are available in the ShipperHQ Dashboard, which we will cover there in this article. Instructions for installing ShipperHQ in your eCommerce platform are found in our installation instructions by platform.

Dashboard Walkthrough

Video Summary

In this video we introduce you to the ShipperHQ dashboard where you can control all of your shipping options and make use of the powerful functionality that ShipperHQ offers.

Today we’re going to go through the ShipperHQ interface and point out where you can find different features. We’ll also help walk you through the initial setup of ShipperHQ.

On the left-hand side is the navbar, which contains all the tools you’ll need to manage your shipping, including the ability to turn on and off some of the advanced features that ShipperHQ offers. We’ll walk through the basics in this video and cover each in more depth in other walkthroughs.

Account Settings

In the Account Settings, you’ll find your Profile, Global Settings, and Billing sections.

Profile — Profile is where your login email and company information is stored. Your Profile contains contact information we may use to get in touch with you about your account.

Global Settings — Global Settings apply across your entire ShipperHQ account. They include locale settings (currency, time zone, weight unit, etc) as well as display options for the Checkout process.

Billing — Billing is where you will activate your ShipperHQ account, or update your billing information.

Trial Wizard

When you first log into your ShipperHQ account, you will be directed to use our trial wizard for easy account set up. When going through the trial wizard, you will be guided to configure the following:

  1. Website – Here you will give your website/store a name and enter the URL. Doing this will also generate the credentials you need to connect your eCommerce store to ShipperHQ for platforms such as Magento, WooCommerce and Zoey.
  2. Origin – Here you will add the default location from where your items ship to customers
  3. Carrier – Here you will add a flat rate carrier so you can start testing your shipping rates

Once complete, you will have configured the first three steps needed for account set up and can begin utilizing other ShipperHQ features.

Advanced Features

On top of the base functionality, ShipperHQ also offers a number of Advanced Features, like Dimensional Shipping and In-Store Pickup.

The “Features” link in the left-hand navigation is where you’ll go to enable the Advanced Features you’d like to use with ShipperHQ. You will also be able to manage or edit the settings related to each feature here. Depending on which ShipperHQ plan you have, you can enable multiple features. All ShipperHQ trials are on the Standard plan which allows you to turn on 2 Advanced Features. 

Learn more about all of how to configure each area of ShipperHQ with the links below:

ShipperHQ Marketplace

The ShipperHQ Marketplace is a powerful collection of shipping resources and a great place to shop for new shipping solutions and partners to strengthen your eCommerce shipping strategy. In the ShipperHQ Marketplace, you will find a large selection of Live Rate Carriers including LTL Freight Carriers that you can easily install and begin using right away. ShipperHQ has integrations and support for 40+ carriers. Once you have installed and validated a live rate carrier you can begin getting rates in your cart and checkout right away and start to expand your shipping offering.

Access the ShipperHQ Marketplace from the left-hand navigation in the Dashboard.

Instructions for how to install and configure live rate and custom rate carriers are available in this article. 

Test Your Rates with the Rate Calculator

The rate calculator allows you to see your current configuration in action by testing example shipments with different destinations and combinations of items. Simply enter a destination address and select which products to add to the test cart.

This will show you the same shipping options and rates your customers would see. You can also expand the results for details on how these pricing, packaging and method outcomes were arrived at.

Rate Calculator

Get Started!

Now that you’ve been introduced to the ShipperHQ Dashboard, it’s time to check out the example Website, Origin, and Carrier we’ve set up for you and start setting up ShipperHQ to meet your needs.

How do I ensure ShipperHQ Works with Other Shipping Software?

ShipperHQ is focused on the customer experience around shipping on the frontend of your eCommerce website.

This means that since ShipperHQ doesn’t print shipping labels, we don’t interfere with the operations of any post-order shipping software like Order Management Systems (OMS), Fulfillment Software, Enterprise Reporting Platforms (ERP), or Warehouse Management Systems (WMS).

It is worth ensuring, however, that when you set up shipping options in ShipperHQ that your post-order shipping software is able to handle those shipping options.

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