No shipping rates are being shown on Magento 2 until a customer enters their ZIP or Post Code even though there are carriers set up in ShipperHQ which do not require ZIP or Post Codes.
- No rates are shown if the customer has not entered a ZIP or Post Code
- Rates are shown if the customer has entered a ZIP or Post Code
- If the ShipperHQ Logger is enabled, you see the message “Ignoring rate request Configuration settings are to ignore requests as zipcode is empty” instead of a rate request and response in the logs
Most carriers require a ZIP or Post Code in order to return rates. Therefore, in order to reduce the number of invalid shipping quote requests to ShipperHQ, the ShipperHQ Magento 2.x extension will by default not send a rate request unless a ZIP or Post Code has been provided.
This default setting can be changed in the ShipperHQ extension configuration in your Magento 2 Admin Panel under Stores > Configuration > Sales > Shipping Methods > ShipperHQ > Advanced Settings. Change the “Require Zipcode To Request Rates” setting from “Yes” to “No.” Then, save the config.
After making this change, the ShipperHQ extension will request rates whether or not a ZIP or Post Code has been provided.