Setting up your website in ShipperHQ gives you the credentials you’ll need to connect your Magento ShipperHQ extension. This document walks you through the basic configuration steps required to connect with ShipperHQ and other configuration options available.
Configuration options are located at
System > Configuration > Shipping Methods > ShipperHQ
Basic Configuration Steps
Authentication Codecreated in ShipperHQ
(This information is located under Websites in ShipperHQ under the new website you set up for your store.)
Environment Scopeto match your ShipperHQ environment scope setting
Enabledto Yes and
Savethe configuration settings
Refresh Shipping Methodssetting, click
Refresh Nowbutton. If your credentials are accurate you will see a successful refresh notification at the top of the configuration screen. Otherwise, please ensure you have entered your credentials correctly and selected a matching scope under Environment Scope. Extension must be enabled for this button to work.
- Disable all other shipping methods in Magento, this will prevent unexpected results at checkout.
|Main Shipping Carrier Title||Carrier title displayed when no other carrier title is returned from ShipperHQ|
|Environment Scope||Select the environment scope you have configured in ShipperHQ dashboard|
|API Key||Unique identifier in ShipperHQ for your website|
|Authentication Code||Unique code to authenticate this website with ShipperHQ|
|Backup Carrier/Method||Select a standard Magento shipping carrier to act as a backup, in the unlikely event that ShipperHQ is not responding|
|Custom Shipping Rates in Admin||Allows admin user to manually enter a shipping rate for orders placed via the admin panel|
|Hide Carrier Notifications At Checkout||Some carriers include additional information along with their rates. Use this setting to hide these notifications|
|Display Transaction ID||ShipperHQ support may advise you to use this setting to aid debugging|
|Timeout (seconds)||Set timeout period in seconds to wait for ShipperHQ to return rates before calling backup carrier|
|Sandbox Mode||DO NOT EDIT unless advised by ShipperHQ to do so – Select Yes to use sandbox or test ShipperHQ environment|
|Sandbox URL||DO NOT EDIT – URL to connect to sandbox or test ShipperHQ environment|
|Live URL||DO NOT EDIT – URL to connect to live ShipperHQ environment|
|Secure URL||DO NOT EDIT – URL to securely connect to live ShipperHQ environment|
|Delivery Comments on Checkout||Enable comments field on checkout shipping method page|
|Enable Suburb Lookup||Enable autoprompt for supported countries’ suburbs in cart and checkout|
|Maximum Number of Results||Limit number of shipping carriers displayed|
|Show Method if Not Applicable||Display notification from ShipperHQ if no rates are returned|
|Displayed Error Message||Text to be displayed if ShipperHQ does not return a response|
|Sort Order||Sort order of ShipperHQ rates in Magento|
Note: We’ve hidden the settings “Ship to Applicable Countries” and “Ship to Specific Countries” (since versions 20.12.x and above). If you had configured “Ship to Applicable Countries” to Yes and had selected specific countries, these settings will still be visible. We encourage you to instead use ShipperHQ configuration including our Zones feature to modify the applicable ShipperHQ countries.