Warnings in BigCommerce store logs

Overview

When viewing ShipperHQ logs from Server Settings > Store Logs in your BigCommerce admin panel, you may see some ShipperHQ log entries with “Warning” or “Error” as the status. Most often, this is not a cause for alarm, but more so indicative that ShipperHQ is doing what you’ve configured it to do.

These warnings only exist to give an indication to you that a certain event happened and prevented certain shipping methods from returning. Your customers will not see these errors at any point during the checkout. See the examples below for some scenarios in which you may see these types of log entries.

As long as the end result matched the shipping methods you expected for that shipment, these warnings should not be a cause for concern. However, you can disable these warnings and error messages from showing in your BigCommerce Store Logs from within ShipperHQ.

Disabling “Warning” Messages

You can prevent most logs from being interpreted as “Warning” status in your BigCommerce Store Logs by telling ShipperHQ to not return an error message in cases where no rates are returned for a given carrier. To switch off these error messages, go to My Account > Global Settings in your ShipperHQ account and under the Checkout Settings section, switch “Show Error Message if no Rates Found” to “No”.

For example, if you have a domestic carrier and an international carrier set up in ShipperHQ, one or the other will not return rates depending on if the shipment is going domestic or international. With “Show Error Message if no Rates Found” set to “Yes”, this will produce a “Warning” log in your BigCommerce Store Logs even though ShipperHQ returned the correct results. With “Show Error Message if no Rates Found” set to “No”, the shipping rate request to ShipperHQ will still be logged in your BigCommerce Store Logs but it will be logged with a “Success” status.

In both cases, your customers will see the exact same results at checkout. This setting only changes how these requests show in BigCommerce Store Logs. Most of the time, it’s best to leave this set to “No” in order to not cause unnecessary concern.

Note: You will still see an “Error” message in your BigCommerce logs for cases where ShipperHQ returned no rates at all, even if this was intentional (e.g. you prevent all shipping of products assigned to a certain Shipping Group to a certain region).

Examples

For example, you would see warnings/errors for scenarios such as

  • If you have a shipping group that is restricted to specific carrier methods or specific zones, ShipperHQ will hide the ineligible shipping methods as intended
  • If you have a USPS carrier with only international methods, the carrier will be unable to return rates if the customer checks out with a domestic address
  • If you have a shipping rule configured to hide specific shipping methods under certain conditions

These would all display as a “Warning” in the top left hand corner (errors on the bottom right hand corner), even though other methods have returned and the customer was able to successfully checkout.

These warnings only exist to give an indication to you that a certain event happened and prevented certain shipping methods from returning. Your customers will not see these errors at any point during the checkout.

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