ShipperHQ
  • Getting Started
        • Getting Started

        • Introduction to ShipperHQ
        • Core Functionality
        • Advanced Features
        • By Platform

        • BigCommerce
        • Magento 1
        • Magento 2
        • Salesforce Commerce Cloud
        • Shopify
        • WooCommerce
        • Zoey
  • Configuration
    • Basic Setup
      • Websites
      • Origins
      • Pickup Locations
      • ShipperHQ Carrier Resources
        • How to configure Carriers
        • Small Package Carriers
        • Custom Rate Carriers
        • LTL Freight Carriers
        • Cross Border Carriers
        • In-Home Freight Carriers
      • Shipping Rules
        • How to create Shipping Rules
        • Customer Groups
        • Shipping Groups
        • Filters
        • Shipping Zones
    • Advanced Features
      • How to configure Address Validation
      • Backup Carrier Rates
      • Custom Method Names
      • How to configure Delivery Date & Time
      • How to set up Dimensional Packing
      • In-Store Pickup
      • Manage Scopes
      • How to configure Multi-Origin Shipping
      • How to configure the Product Page Shipping Calculator
      • Rate Shopping
      • Shipping Insights
    • Example Scenarios
      • Free Shipping
      • Surcharge and Discount Rates
      • Setting Your Own Rates
      • Prevent / Hide Shipping Methods
      • ShipperHQ Dimensional Packing Examples
      • Time Sensitive & Perishable Goods
      • Manage Shipping by Zones
    • By Platform
      • BigCommerce
      • Magento 1
      • Magento 2 & Adobe Commerce
      • Shopify & Shopify Plus
      • WooCommerce
      • Zoey
    • Other Extensions
      • ShipperHQ - Address Auto-Complete
      • WebShopApps - Product Rate
      • WebShopApps - MatrixRate
  • Troubleshooting
        • Troubleshooting

        • Shipping Rates not as Expected
        • Diagnosing with Logs
        • Dimensional Packing
        • ShipperHQ Troubleshooting Resources for Carriers
        • Connecting to ShipperHQ
        • By Platform

        • Troubleshooting Resources for ShipperHQ on BigCommerce
        • ShipperHQ Magento 1 Troubleshooting Guide
        • ShipperHQ Magento 2 Troubleshooting Guide
        • Troubleshooting Common ShipperHQ & Shopify Settings
  • Start A Free Trial
ShipperHQ Docs > Troubleshooting > Platform-Specific Troubleshooting > Troubleshooting Resources for ShipperHQ on BigCommerce > BigCommerce Dashboard Login Issues

BigCommerce Dashboard Login Issues

A common issue users have come across when attempting to open ShipperHQ within the BigCommerce dashboard is that their login request fails and redirects their webpage to ShipperHQ’s main site. This occurs due to third-party cookies not being enabled within your browser, resulting in a login failure.

Third-Party cookies are a way of storing information locally within your browser. This can be required in order for login authentication to be carried across multiple pages, and is used for shopping carts to remain saved within your browser. When Third-Party cookies are not enabled, the functionality of apps and webpages may be reduced and can cause issues.

If you’re experiencing this login issue, it can be resolved by allowing third-party cookies within your browser. Here are a few links to common browsers which allow for you to enable this functionality within their settings:

  • FireFox
  • Google Chrome
  • Safari

For more information on this topic, and regarding troubleshooting within BigCommerce, you can visit BigCommerce’s guide here:
https://support.bigcommerce.com/s/article/Logging-Into-Your-Store#faq

Was this doc helpful?

Troubleshooting Resources for ShipperHQ on BigCommerce
Updated March 18, 2024March 18, 2024

Not able to find the answers you need?

Request support and a team member will get back to you shortly.

Request Support
Copyright 2025 © ShipperHQ. All rights reserved.