This document will outline how to get started with setting up a ShipperHQ account when you want to use live rates from a carrier such as UPS, USPS, FedEx, DHL, etc. In this case, ShipperHQ will pull the rates from the designated carrier using account information you have set with the carrier.
These carriers can be:
- Live rate small package carriers like UPS, FedEx, or USPS
- Live-rate LTL freight carriers and 3PLs like Cerasis, UPS Freight, or YRC
All of these carriers can be set up from the Carriers section in your ShipperHQ dashboard.
Optionally you can apply carrier rules to a Carrier in order to manipulate the rates. For example you could say show UPS live rates but have a rule that surcharges UPS Ground by 10% if BIKES are in the cart.
How live rate carriers work in ShipperHQ:
- Your customers reach the checkout and enter their billing information
- ShipperHQ takes the shipping information such as address and product details from that order and then converts it into a request sent to the carrier.
- The carrier returns package details, rating information and other details back to ShipperHQ.
- ShipperHQ filters out or adjusts this information as needed and returns the final result back to the cart.
- The customer will see the rates and options based on what you have set up within your ShipperHQ account
Creating a Carrier
To create a carrier click
on the Carriers page. If you do not see this button its possible you have exceeded the maximum allowed carriers for your plan.
Then, fill in the required information in the popup by following the steps in our Carrier Configuration doc.
Now you have the carrier you will need to configure it!
Small Package Carriers
Here are some of the carriers supported by ShipperHQ.
|Carrier||Description||Region||Further Details/Account Signup|
|UPS||Connect to a UPS account, choose the shipping methods to make available, and retrieve rates via the UPS API||US+INTL, UK||UPS Carrier Configuration|
|UPS Access Point||Connect to a UPS account, choose the shipping methods to make available, and retrieve rates via the UPS API||US+INTL||UPS Access Point Configuration|
|FedEx||Connect to a FedEx account, choose the shipping methods to make available, and retrieve rates via the FedEx API||US+INTL, UK, AU||FedEx Carrier Configuration|
|USPS (US Postal Service)||Choose USPS shipping methods to make available and retrieve rates via the USPS API||US+INTL||USPS Carrier Configuration|
|Canada Post||Connect to a Canada Post account, choose the shipping methods to make available, and retrieve rates via the Canada Post API||US+INTL||Canada Post Carrier Configuration|
|Australia Post||Connect to a Australia Post account, choose the shipping methods to make available, and retrieve rates via the Australia Post API||US+INTL, AU||AusPost Carrier Configuration|
|DHL||Connect to a DHL account, choose the shipping methods to make available, and retrieve rates via the DHL API||US+INTL, UK, AU||DHL New User Request|
|DHL||Connect to a DHL account via ILS, choose the shipping methods to make available, and retrieve rates via the DHL API||US+INTL, UK, AU||DHL via ILS Online Application|
|GSO||Connect to a GSO account, choose the shipping methods to make available, and retrieve rates via the GSO API||US+INTL||Online Application|
|Fastway||Connect to a fastway account, choose the shipping methods to make available, and retrieve rates via the Fastway API||US+INTL, AU|
|Startrack||Connect to a Startrack account, choose the shipping methods to make available, and retrieve rates via the Startrack API||US+INTL, AU|
LTL Freight Carriers
LTL Freight on ShipperHQ is specific to US/Canada & sometimes Mexico.
LTL carriers share a number of configuration options. See the LTL Freight Configuration Overview for an explanation of these options.
|UPS Freight||Connect to a UPS Freight account and retrieve rates via the UPS Freight API||US+INTL||UPS Freight Carrier Configuration|
|Echo||Echo API Connector||US+INTL||Obtaining Echo Credentials|
|ABF||Connect to a ABF account and retrieve rates via the ABF API||US+INTL||ABF Carrier Configuration|
|Cerasis||Connect to a Cerasis account and retrieve rates via the Cerasis API||US+INTL||Cerasis Carrier Configuration|
|Estes||Connect to a Estes account and retrieve rates via the Estes API||US+INTL||Estes Carrier Configuration|
|FedEx Freight||Connect to a FedEx Freight account and retrieve rates via the FedEx Freight API||US+INTL||Fedex Freight Carrier Configuration|
|Old Dominion||Connect to an Old Dominion account and retrieve rates via the Old Dominion API||US+INTL||Old Dominion Carrier Configuration|
|Primus||Connect to a Primus account and retrieve rates via the Primus API||US+INTL|
|ReTrans Freight||Connect to a ReTrans Freight account and retrieve rates via the ReTrans Freight API||US+INTL||ReTrans Carrier Configuration|
|R&L||Connect to a R&L account and retrieve rates via the R&L API||US+INTL||R&L Carrier Configuration|
|Vitran Freight||Connect to a Vitran Freight account and retrieve rates via the Vitran Freight API||US+INTL||Vitran Carrier Configuration|
|XPOLogistics (formerly Con-way Freight)||Connect to a XPOLogistics account and retrieve rates via the XPOLogistics API||US+INTL||XPO Carrier Configuration|
|YRC Freight||Connect to a YRC Freight account and retrieve rates via the YRC Freight API||US+INTL||YRC Carrier Configuration|
Standard Carrier Configuration
It’s important to realize just because their are options you do not need to use all of them. We advise the following options are important to look at:
- Origin – Its important a carrier belongs to at least 1 origin if you want rates to show for it
- Account Details – If you have a live carrier then you must set up the account details else it cannot connect. We do not provide accounts for you, all rates are dependent on your account with your carrier
- Negotiated Rates – Where applicable please ensure you select what types of rates to show. This is your responsibility
- Display Restrictions – Need to use UPS in US 48 only? This is the place to specify it
- Shipping Methods – You need to select what shipping methods/services to show in the checkout. For example you may want to show just UPS Ground and not Next Day Air
These are the basics of getting rates to show. In most cases the rest of the configuration in carriers does not need to be touched.
We offer many additional features for the more advanced user. These include:
Specific Carrier Options
In addition to general configuration there are settings that vary depending on capabilities offered by carrier. These may include:
- Signature Required
Now that you have your live rate carriers set up you may want to set up Carrier Rules to manipulate those rates and options with restrictions, surcharges and/or discounts. Or, you may want to set up a Custom Rate Carrier.