TForce Freight LTL

Overview

Use this guide to connect your ShipperHQ account with your TForce Freight account to enable real-time LTL freight rating.

Moving to the New TForce Freight API

If you installed TForce Freight in ShipperHQ account prior to June 3rd, 2024, you’ll need to update your credentials on that existing connection to use the new TForce Freight API. TForce Freight has announced that they will be sunsetting their old APIs so in order to continue to receive your negotiated rates after the old APIs are disabled, you’ll need to update the connection between ShipperHQ and TForce Freight.

Please see TForce Freight API Update for steps to connect your TForce Freight carrier in ShipperHQ to the new API.

If you’re installing a new TForce Freight carrier in ShipperHQ you’ll be using the new TForce Freight API automatically and can follow the steps on this article.

Requirements

  • TForce Freight Account A TForce Freight account is required to retrieve rates via ShipperHQ. If you do not already have a TForce Freight account you will need to contact TForce Freight to set up an account before continuing.
  • TForce Username and Password
  • ShipperHQ LTL Freight advanced feature Adding this carrier requires the LTL Freight advanced feature enabled either before or during the process described below.

Adding TForce Freight

Now that you have your credentials ready, use the steps below to set up TForce Freight in ShipperHQ.

1. Log into your ShipperHQ account & navigate to the Advanced Features link on the left navigation menu. 

2. Click to enable the LTL Advanced Feature.

3.  Once LTL is enabled, navigate to the Carriers link on the left navigation menu.

4. Click + New to add a new carrier

5. Choose the Live Rate Carrier option

6. Use the Search Carriers option to search for TForce Freight or scroll down to find TForce Freight from the list of available carriers

7. Click TForce Freight

Adding TForce Freight requires the LTL Freight advanced feature. You are prompted with the following steps if you do not have this feature enabled during installation:

  1. Click the toggle button to enable the LTL Freight feature
  2. Click the Continue button

8. Click to continue in connecting your carrier account to ShipperHQ. 

Steps to Validate This Carrier

1. Enter the following credentials provided by TForce Freight

  • TForce Freight Express User Name
  • TForce Freight Password

2. When the pop-up window appears, enter your TForce Username and Password then click Login. 

3. Once entered, select “Get Started” and proceed to the next prompt. Note, you do not need to enter the password on the prompt pictured below.

4. Enter your Password once more in the Microsoft authentication window then click “Sign In.”

5. Review the Permissions terms and click “Next.”

6. Review page 2 of the terms and conditions, then click “Accept.”

7. Once you have accepted the terms of use, you can click “Sign Out” and then close this window. 

If validation is successful, click the toggle button to enable the TForce Freight carrier.

If validation fails, please Contact ShipperHQ Support for further assistance, or review what has been entered for accuracy & attempt to enter your credentials once more.

8. Click the Configure This Carrier button if the validation process was successful.

9. Edit any settings for this carrier then click Save to complete the setup.

Troubleshooting

TForce density-based pricing

If your TForce account requires density-based pricing or you’re getting this error: “Shipper has density pricing. Handling unit dimension required,” then you must check the switch under account settings. Very few TForce Freight accounts require this, and we advise you leave it unchecked unless you see the above error or TForce Freight tell you to check it. TForce describes this feature as: “Density-based rates are discounted based upon product dimensions, rather than freight classifications. Density-based pricing is setup when customers commingle multiple freight classes on shipments.”

No Rates on Classes 300/400/500

Shipments containing products assigned to Freight Class 300, 400, or 500 do not receive TForce Freight shipping options. This is because TForce Freight does not support real-time rating for these classes.

As stated by the company: “[W]hen shipping Freight when the class is 300 and above, you would need to contact the Freight Department to obtain the rate. The Freight Rating API will only rate the class of 200 and below.” Please refer to tforcefreight.com or your TForce Freight Account Manager for further information.

Freight Shipping Configuration

Use any of the following links to configure your TForce Freight LTL carrier:

Optional

Use any of the following links for more configuration options:

Was this doc helpful?