How to Set Up Australian Carriers


This document will outline how to setup the following Australian carriers. Individual installation instructions can be found at the links below:

  1. Australian Post/eParcel
  2. StarTrack
  3. Fastway
  4. Sendle


Follow these directions to obtain/set-up the necessary credentials and add Australian Carriers in ShipperHQ.

Register for Australia Post Carrier Credentials

  1. Go to the Australia Post Developer Centre, create an account. Note: If already registered, or have a MyPost account, please login with those details.
  2. Register for the Shipping & Tracking APIs
    1. Click on the ‘Register your interest today’ link.
    2. Ensure you specify your account number(s), separated by commas (you can specify a large list in the comments field in the last step)
    3. If you are adding account(s) to an existing key, please specify this including the key you wish the account(s) to be added to, in the comments field in the last step
    4. Specify your platform partner as “ShipperHQ” in the second step of the registration process
  3. Wait for confirmation email and then follow the steps as provided

Register for StarTrack

  1. Follow steps above for Australia Post credentials, entering your StarTrack account number when registering for Shipping & Tracking APIs

Register for Fastway Carrier Credentials

  1. Register here for your Fastway API Key
  2. Create a Fastway account by contacting a local Fastway sales representative
  3. Once approved Fastway will provide you with a Production username and API key

Steps To Add These Carriers

  1. Go to the Carriers page in the ShipperHQ dashboard
  2. Click + New to add a new carrier
  3. Select Live Rate Carrier
  4. Search for and select the carrier you want to add
  5. Name this carrier (this name will be the name your customers see in the Checkout.)
  6. Success! This carrier has now been added to your list of carriers in ShipperHQ.
  7. You may now proceed to Validate your Australian carrier (instructions are in the following section), or you can skip this step and choose to validate your carrier at another time. If you choose to skip validation you can begin to configure your carrier’s settings right away.

Steps to Validate This Carrier

In order for your live rate carrier to access your live rates, you will need to enter your carrier account credentials for the carrier and have them validated.

Validation, simply means that ShipperHQ was able to access the shipping account related to the credentials that you entered and retrieve rates.

If you choose to skip validation after adding your new carrier you will be reminded to add your credentials later.

  1. To validate, select Enter Credentials & Validate
  2. Enter the Australia Post, Fastway or StarTrack API information obtained from each Carrier.
  3. Click Continue when complete.
    Note: Successful installation depends on the accurate entry of the account information required by each carrier. If you do not have the correct information you will not be able to validate your carrier and receive live rates. 

    eParcel Special Notes:
    Once you have added Australia Post eParcel, you will need to select the exact methods associated with your account regarding with Signature or without. In order to successfully provide rates, ShipperHQ will need to match your contracted methods.
    Select the shipping methods to use in ShipperHQ
    Additionally, Australia Post eParcel requires at least two of the dimensions (length, width height) to be a minimum of 5 inches, otherwise the carrier will return an error.In order for dimensions to be passed to the carrier the Dimensional Shipping Feature must be enabled.To use a default box, after enabling the Dimensional Shipping feature, create a new box of 5x5x0 with no maximum weight. Next, navigate back to the eParcel carrier and, under Package Settings set the “Default Packing Box” to the newly-created box. This will meet the minimum dimensions for all products, regardless of whether the products have dimensions.

  4. If validation is successful, you will be presented with:
    1. The option to enable your carrier right away. (Enabling your carrier at this time will turn its rates on immediately even before you have made any configuration adjustments to it.)
    2. Begin to configure. Continuing with this button will take you to the carrier’s configuration page. You can also enable the carrier from this page once you have saved your settings.
      Enable to activate a carrier in ShipperHQ
  5. Alternatively, if validation fails, see our troubleshooting section below for help. Also, remember, you can skip your validation for now and continue to configure your carrier. The credentials that you have already entered will be saved and you will be reminded later to validate your carrier.


Your carrier can be installed and configured, but not validate. Successful validation depends on the accurate entry of the account information required by each carrier. If you do not have the correct information you will not be able to validate your carrier and receive live rates.

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