Sendle

Overview

This document outlines the process to set up Sendle in ShipperHQ to obtain live rates associated with your Sendle account.

Requirements

Before you begin, please ensure you have the following:

  • Your Sendle ID
  • Your API Key
ShipperHQ merchants can use Sendle for delivery rating for United States for domestic delivery and Australian origins for domestic and international delivery.

Register for Sendle API credentials

  1. Log in to your Sendle account or create a new account if you have not done so already.
  2. Navigate to the Settings tab.
  3. Go to the Integrations tab to get your Sendle ID and API Key.
  4. Copy and store your ID and API Key in a safe place.

Adding Sendle

Now that you have your credentials ready, use the steps below to set up Sendle in ShipperHQ.

1. Log into your ShipperHQ account & navigate to the Carriers link on the left navigation menu. 

2. Click + New to add a new carrier

3. Choose the Live Rate Carrier option

4. Use the Search Carriers option to search for Sendle or scroll down to find Sendle from the list of available carriers

5. Click to continue in connecting your carrier account to ShipperHQ. 

Note, you can select the Skip & Enter Later option, but the Sendle live rates are not enabled until these credentials are entered.

You are also reminded to add your credentials if you choose to skip the validation process. This validation is necessary for ShipperHQ to access your shipping account and rates.

Steps to Validate This Carrier

1. Enter the following credentials provided by Sendle

  • Sendle ID
  • Sendle API Key

2. Once these details have been entered, blick the Validate button to complete the validation process.

If validation is successful, click the toggle button to enable the Sendle carrier.

If validation fails, please Contact ShipperHQ Support for further assistance, or review what has been entered for accuracy & attempt to enter your credentials once more.

3. Click the Configure This Carrier button if the validation process was successful.

4. Edit any settings for this carrier then click Save to complete the setup.

5. Your Sendle carrier is now enabled and ready for configuration.

Troubleshooting

Sendle not showing at checkout

Sendle only appears for orders coming from the United States, Canada, or Australia. Users from the US and Australia can ship domestically and internationally, while users from Canada can send domestically and to the U.S. only. If your products aren’t shipping from any of these three countries, Sendle will not be available at checkout.

Installed but not validated

Your carrier is installed and configured, but not validated. Successful validation depends on the accurate entry of the account information required by each carrier. If you do not have the correct information you will cannot validate your carrier and receive live rates.

Example showing error message when carrier is installed but not validated.

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