How to Set Up Australian Carriers

Overview

This document will outline how to setup the following Australian carriers:

  1. Australian Post/eParcel
  2. Fastway
  3. StarTrack

Australia Post Setup

The first step is to create a new Australia Post carrier in ShipperHQ.

  1. Go to the ShipperHQ Marketplace in the lefthand navigation > Search for Australia Post under ‘Small Package Carriers’
  2. Install the Australia Post Carrier with the “download” icon
  3. Proceed to the “Register for Australia Post” and “Add Credentials to ShipperHQ” instructions below and enter the required account information for validation.

Register for Australia Post Carrier

  1. Go to the Australia Post Developer Centre, create an account and register for the Shipping and Tracking APIs
  2. Once you receive an API invitation email, you will be required to accept the invitation, including the Terms and Conditions
  3. Log into the Developer Centre
  4. Create a new project, choose your charge account and assign it to the project. This will allow you to create API keys and will automatically link to your Australia Post Account
  5. Create an API key on the API Access page and then go to the services page to enable the services you want to use

Add Credentials to ShipperHQ

You have already created the Australia Post carrier in ShipperHQ, now you need to go back and add the credentials.

  1. Go to the carriers page in the ShipperHQ dashboard
  2. Since you have already created the carrier, you will now need to edit it
  3. Click on the “Update Credentials” link on the top. That will bring you to the Validation screen.
  4. Click “Begin Validation” under the Australia Post Retail install screen and enter the Account number (provided by Australia Post) and API key (also provided by Australia Post).
  5. ShipperHQ will indicate if validation is successful. You can enable the carrier to start rating by toggling the switch from Disabled to Enabled.
  6. Click “Configure This Carrier” to select your methods and set your Australia Post settings.

eParcel Special Note

Australia Post eParcel requires at least two of the dimensions (length, width height) to be a minimum of 5 inches, otherwise the carrier will return an error.

In order for dimensions to be passed to the carrier the Dimensional Shipping Feature must be enabled.

To use a default box, after enabling the Dimensional Shipping feature, create a new box of 5x5x0 with no maximum weight. Next, navigate back to the eParcel carrier and, under Package Settings set the “Default Packing Box” to the newly-created box. This will meet the minimum dimensions for all products, regardless of whether the products have dimensions.

Fastway Setup

  1. Go to the ShipperHQ Marketplace in the lefthand navigation > Search for Fastway Couriers under ‘Small Package Carriers’
  2. Install the Carrier with the “download” icon
  3. Proceed to the “Register for Fastway” and “Add Credentials to ShipperHQ” instructions below and enter the required account information for validation.

Register for Fastway

  1. Register here for your Fastway API Key
  2. Create a Fastway account by contacting a local Fastway sales representative
  3. Once approved Fastway will provide you with a Production username and API key

Add Credentials to ShipperHQ

  1. Go to the carriers page in the ShipperHQ dashboard
  2. Since you have already created the carrier, you will now need to edit it
  3. Click on the “Update Credentials” link on the top. That will bring you to the Validation screen.
  4. Click “Begin Validation” under the Fastway install screen and enter the Production Username and API Key they provided.
  5. ShipperHQ will indicate if validation is successful. You can enable the carrier to start rating by toggling the switch from Disabled to Enabled.
  6. Click “Configure This Carrier” to select your methods and set your Fastway Courier settings.

Startrack Setup

Installing Startrack is the same as above carriers, via the ShipperHQ Marketplace.

Once installed, you just need to get account credentials.

Register for StarTrack

  1. Reach out to Star Track to set up an account with a representative. Use the email template below.
  2. If you have an account and want to use online services you must already be a Star Track Express account holding customer.

Email Startrack to Request API Registration

In some cases, you may need to email Startrack to Request API registration. If this is the case, please use the below format:

To: auspostprod@service-now.com

Subject line: StarTrack IT Request – ShipperHQ – <YourCompanyName> – StarTrackAccount

Body: Attn: StarTrack Customer IT Service Desk / eBusiness team,

  • IT Requirements (please detail what action is needed): Describe that you need API Connection for calculating shipping rates in your eCommerce cart.
  • Include below information as. well:
    • Client Company Name: ___________________
    • Client StarTrack Account Number: ________
    • Client ID / Sender Code (if known): _____
    • Connote Prefix / Despatch ID (if known): ___

    • Client Address Line 1:     ______________________________
    • Client Address Line 2:     ______________________________
    • Suburb:                                _______________
    • State:                                    ___
    • Postcode:                            ____

    • Client Contact Name:     _______________
    • Client Contact Email:       _______________
    • Client Contact Phone:    (__) __________

*If you have any questions or need any help call Startrack 1-800-028-361