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Shopify FAQs

Optimize your Shopify shipping setup with ShipperHQ integration insights

Table of Contents

Overview

Welcome to the Shopify FAQs for ShipperHQ! 😊 Here, you'll find answers to common questions about integrating ShipperHQ with your Shopify store. Discover how to get the most out of our features and set up your shipping options with ease. Let's dive in!

Getting ShipperHQ Rates

When do I start getting ShipperHQ rates in my checkout?

Rates from ShipperHQ are live immediately after you install the app, add a carrier, and enable it. You can disable ShipperHQ in your Shopify account until you’ve set up and tested your rates. Once ready, activate them for your customers.

Carrier Integration

What carriers does ShipperHQ integrate with?

Explore our ShipperHQ Marketplace to see all the carriers we support. If your preferred carrier isn't listed, feel free to contact us!

Can I use my negotiated rates with ShipperHQ?

Absolutely! ShipperHQ lets you use your own account rates from all integrated carriers. Enter the required credentials anytime after installing the carrier to access your rates.

Labels and Discounts

Can I use my stamps.com or Endicia accounts with ShipperHQ?

While we don't integrate directly with these USPS resellers, you can install USPS as a carrier and apply discounts to retail rates that reflect your negotiated rates.

Does ShipperHQ offer discounts?

Yes, we provide an annual billing option with a 1-month discount on all plans. To sign up, please contact us.

Can I print labels with ShipperHQ?

Currently, there isn't an out-of-the-box solution for label printing with Shopify through ShipperHQ. We specialize in managing the shipping cart and checkout experience. For label printing, we offer an integration with Shipstation and provide the ShipperHQ SDK for enterprise customers to create custom integrations.

Shipping and Inventory

Does ShipperHQ track inventory?

No, ShipperHQ does not receive inventory levels for shipping origins.

How can I assign products to shipping groups in Shopify?

Assign shipping group categories to products individually or in bulk by following our guide: How to assign product attributes in Shopify.

Does ShipperHQ support Shopify Multi-Origin?

ShipperHQ does not support multiple origins entered in Shopify, but it does offer Multi-Origin shipping within the ShipperHQ App. These capabilities are separate and we recommend using Multi-Origin Shipping within ShipperHQ.

Dimensional Shipping and Free Shipping

Can I use Dimensional Packing if I don’t have dimensions for all products?

Yes! Learn about strategies for using dimensional shipping to save money, even if you don't have dimensions for all products.

How can I see how an order was packed?

Use our Shipping Insights feature. This tool offers comprehensive shipping information per order and shipment, including delivery date, origin, carrier, and more.

How do I allow free shipping only for certain products?

Set free shipping for specific items with our helpful guide: set free shipping on certain items. 💡

Customer Tag Support

Can I target "Guest" customers on my Shopify storefront?

Yes — ShipperHQ now supports targeting "Guest" customers (not signed in) on your Shopify storefront by using the Not logged in customer tag.

This means you can create shipping rules and conditions that apply specifically to shoppers who are not signed into an account, in addition to those that apply to signed-in customer groups.

For more details on how to configure and use customer groups in Shopify with ShipperHQ, see our guide here: Using ShipperHQ Customer Groups with Shopify.

Shopify Discount Codes and ShipperHQ Rules

Can I use Shopify Discount Code that reduces the subtotal and triggers a ShipperHQ rule?

Shopify’s checkout API sends ShipperHQ the cart subtotal before discounts, meaning the new cart subtotal after a discount is applied is not included in the request from Shopify. This is a known Shopify limitation and not something ShipperHQ can change.

The workaround for this is to use Shopify's native discount codes to offer free shipping instead of using a ShipperHQ rule to listen for the cart subtotal: Free Shipping Discounts

ShipperHQ and Bundled Products

How does ShipperHQ handle products that are bundled?

ShipperHQ can calculate shipping rates using the attributes of the individual bundled items, rather than the main (parent) bundle product. This allows for more accurate rates based on the actual items being shipped.

This can beset up in the same way you configure ShipperHQ for Child or Variant items.