How to Offer Free Shipping on Certain Items Only


This guide goes through how to offer free shipping on certain items only.

Common examples for this scenario are Free Shipping on regular items, but not Hazardous, or Free Shipping on smaller items, but not large items.


  • You’ll need at least one Carrier set up in ShipperHQ
  • You’ll need to have your Shipping Group defined that you want to give Free Shipping to.


1. Navigate to the Shipping Rules option on the left navigation menu and then click +New.

Click on New to start creating a new rule.

2. When prompted to select the action you would like to perform, select Offer Free Shipping.

Click 'Offer Free Shipping' action to create a free shipping rule.

3. Select how you want to apply your free shipping option. For this rule, we’ll select Each Shipping Group in the Cart. 

Select how the free shipping rule would apply to the cart.

If you have already created the shipping group for this rule, you can also select it to be applied on this screen. 

Example showing how to configure shipping rule that applies to a specific shipping group.

4. Select the method(s) that you want to offer for free. In this case, we’ll select Ground, however, you may select as many options as you want and each will be overridden with free shipping. 

Example showing how to select shipping methods to which the shipping rule will apply.

5. Select Shipping Groups for the condition that is required for the rule to apply.

Location showing from where to select Shipping Groups as a condition for the shipping rule.

6. Select the shipping groups(s) you want to use for offering free shipping.

We’ll use Free.

Example showing how to configure shipping groups for a free shipping rule that applies to shipping group condition.

If you have not created your shipping group for this rule yet, you have the opportunity to do so while on the zone selection screen. 

Simply select “I Want to Create a New Shipping Group” and follow the prompts to set it up. 

Setting to click if you want to create a new Shipping Group for the rule.

7. After applying your shipping group and proceeding, a summary of the shipping rule will be displayed.

Be sure to add a title for the new rule so that it can be easily identified in the shipping rules list and when testing.

Example showing summary of the shipping rule created to offer free shipping on specific products.

8. Click “Finish” to save the new rule. This will apply the rule immediately.

Once the rule has been created, we recommend using the “Test your Rates” feature to confirm the new rule is working as intended.


Once completed, ShipperHQ will apply free shipping defined in this rule for UPS Ground whenever products with the assigned shipping group, “Free” are in the cart at checkout.

Additional Conditions

Additional rule conditions, such as Shipping Zone, price, weight, and/or quantity can be combined with this rule. To apply any additional conditions for this rule, simply locate this rule in the shipping rules list and click to edit.

There will be an option presented at the bottom of the Basic Setup page to Add Another Condition.

Setting to click if you want to add another condition for the shipping rule to work.
Test Your Rates

Verify that your carriers and rules are working and see how they will display in your checkout right from the ShipperHQ dashboard.

Learn More

Was this doc helpful?