How to Preview or Enable ShipperHQ in BigCommerce


When you initially install ShipperHQ from the BigCommerce App Store, nothing will initially change in the shipping rates and options your customers see. This is because you’ll first need to get ShipperHQ set up according to what you need.

If you have ShipperHQ installed but not yet set up, you’ll want to get started with your ShipperHQ configuration first before enabling ShipperHQ. Once you’re ready to go, follow the steps below.

Video Instructions


Store Setup Panel in BigCommerce

Steps – Enabling ShipperHQ

Step 1: Select Shipping from BigCommerce “Store Setup”

Click “Shipping” from the BigCommerce Dashboard as highlighted in red in the screenshot. This is located under the “Store Setup” panel.

Step 2: Use “Preview Advanced Shipping” to Test ShipperHQ

By enabling “Preview Advanced Shipping”, the shipping rates and quotes generated by ShipperHQ at the cart/checkout can be previewed by store users logged into the control panel. This is useful for confirming your settings at ShipperHQ have been configured correctly before publicly surfacing them to your shoppers.

Preview Mode can be enabled by checking the “Preview Advanced Shipping” checkbox located in the Advanced Shipping Rules section of your shipping page in BigCommerce. “Preview Advanced Shipping” can only be seen when the “Default” toggle is switched on.

Default Toggle “On” in BigCommerce

Your shoppers will NOT be impacted by this preview — they will continue to see the “Default Shipping Rates” previously configured. Please note you will only see the shipping rates and quotes in the cart/checkout.

Once you are satisfied with the quotes being generated, you are ready to use ShipperHQ.

Step 3: Enable Advanced Shipping Rules (turn ShipperHQ Live)

At the top of the “Checkout Shipping Options” section, you’ll see a toggle switch. Here you can switch between “Default” (which means that BigCommerce is powering your shipping quotes) or “Advanced” (which means quotes are being generated by ShipperHQ). When you flip this switch, you’ll see a checkmark next to “Advanced Shipping Rules”.

One this is set to Advanced, it means ShipperHQ is running live on your site.

Advanced Toggle “On” in BigCommerce

Important Note

Switching to ShipperHQ doesn’t wipe out any of your BigCommerce default shipping rules. Even if you switch to ShipperHQ, you can switch back to “Default” mode and BigCommerce will pick up right where you left off while you make any changes needed to your ShipperHQ configuration. All you have to do is flip back to “Advanced” once you’re ready to go again with ShipperHQ.

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