How to Set Up FedEx Carrier

Overview

This articled goes through how to connect FedEx parcel services (including Home Delivery, Ground, Express, Hold at Location, SameDay City and Air Freight services) or FedEx SmartPost to your ShipperHQ account.

When setting up your FedEx carrier in ShipperHQ, you may want to utilize your negotiated rates with FedEx or use FedEx’s standard list rates to rate packages/orders at checkout. If you want to use your negotiated rates, you’ll need certain credentials that allow ShipperHQ to connect to FedEx Web Services and obtain a rate quote.

FedEx parcel services and FedEx SmartPost require different types of connections to FedEx. If using both types, you must set them up as separate Carriers in ShipperHQ as described in this article. FedEx LTL Freight is covered separately since the differences between it and the small packages services are more significant.

Requirements

Before you begin, please ensure you have the following:

When connecting a FedEx Account with your negotiated rates to ShipperHQ, you’ll need the following credentials that allow ShipperHQ to connect to the FedEx servers and obtain a rate quote:

  • FedEx Account Number
  • FedEx Web Services Password, if setting up SmartPost, FedEx SmartPost Hub ID

Steps To Add This Carrier

  1. Log into your ShipperHQ account.
  2. Navigate to the Manage Shipping > Carriers dashboard.
  3. Click the + New to add a new carrier.
  4. Click the Live Rate Carrier option.
  5. Select FedEx from the list of carriers.
  6. Type in the name of the carrier you want your customers to see. Example: FedEx.
  7. Click the Continue button.
  8. Select Use FedEx Standard List Rates or Use My Own FedEx Account Rates based on your needs.

Use FedEx Standard List Rates

  1. Click the Finish button.
  2. Success! Your FedEx carrier has now been added to your list of carriers in ShipperHQ.
  3. You can begin to configure your carrier’s settings right away.
This option uses FedEx’s standard list rates to rate packages/orders at checkout. You can always choose to add your credentials to use your own negotiated rates with FedEx at any time.

Use My Own Fedex Account Rates

  1. Click the Continue button.
  2. You may now proceed to Validate your FedEx Carrier (instructions are in the following section), or you can skip this step and choose to validate your carrier at another time. If you choose to skip validation you can begin to configure your carrier’s settings right away.

Steps to Validate This Carrier

In order for your live rate carrier to access negotiated rates, you need to enter your credentials for FedEx and have them validated. This validation process means ShipperHQ can access the shipping account and retrieve rates.

If you choose to skip validation after adding your new carrier, you are reminded to add your credentials later. Note, you can still use and configure this carrier without validating your credentials. In this scenario, ShipperHQ uses the standard FedEx list rates instead of your negotiated rates.

To Validate your FedEx Carrier:

  1. Select Enter Credentials & Validate.
  2. Review the information required to validate and Continue.
    1. If using SmartPost, you’ll need your Hub ID.
  3. Enter in the required credentials you have collected and click Validate.
    Successful validation depends on the accurate entry of the account information required by FedEx. If you do not have the correct information, you cannot validate your carrier and receive your negotiated rates.
  4. If validation is successful, you are presented with:
    1. Configure This Carrier – continuing with this button redirects you to the carrier’s configuration page. You can also enable the carrier from this page once you have saved your settings.
    2. Negotiated Rates – the negotiated rates checkbox is automatically selected.
  5. If validation fails, the credentials you have already entered are saved, and auto-populate the form when you return. You can:
    1. Choose to try validation again and double-check that the information you entered is correct.
    2. Skip validation for now and complete it later. You are reminded to complete validation later to get rates.
    3. Contact us if you are struggling to validate your carrier and you believe the credentials you are using are correct. We will be happy to help get you validated.

FedEx Air Freight

FedEx Air Freight is a different service to FedEx LTL. It’s used to ship items over 150lbs or that exceed 70″ in height or 119″ in length or 80″ in width both internationally and domestic.

The methods are FedEx International Priority Freight, FedEx International Economy Freight or FedEx 1, 2 or 3 Day Freight and FedEx First Freight for domestic shipments.

To get started, create a standard FedEx carrier following steps above.

Configure FedEx Carrier for Air Freight

In the package settings of the new FedEx carrier, ensure you set the Maximum Per Package Weight to a minimum of 151lbs or a maximum of 2200lbs. Note, you may want to set this weight much higher than 151lbs.

If any of your freight boxes are over 60 inches in any measurement, you need to set the oversize Oversize Length Threshold to something higher than the default of 60″. You also need to ensure you select the relevant freight methods listed above.

Troubleshooting

ShipperHQ connects to your FedEx account by generating FedEx credentials as described above which means that the shipping rates and options available through ShipperHQ should match the rates you get through FedEx ShipManager, FedEx.com, or any other tool you use to get rates or print labels for FedEx.

If you find that your rates through ShipperHQ are not matching what you expect to receive from FedEx, there are a number of troubleshooting steps that you can take to determine why this may be the case.

If you determine that the response from FedEx themselves, FedEx Web Services Support can be contacted at websupport@fedex.com.

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