How to Set Up DHL eCommerce


This document will cover how to create a DHL eCommerce Carrier and obtain credentials to show live from rates from DHL eCommerce. The instructions below will tell you where to go and how to get them.

DHL Express

In addition to DHL eCommerce, ShipperHQ also supports DHL Express. These two services are separate. See our doc on DHL Express for details on how to connect that service to ShipperHQ.

Create a new DHL eCommerce Carrier

When setting up your DHL eCommerce carrier in ShipperHQ, you’ll need certain credentials that will allow ShipperHQ to connect to the DHL eCommerce servers and obtain a rate quote. Follow these directions to obtain/set-up the necessary credentials.

Adding DHL eCommerce carrier from the Marketplace page

  1. Navigate to the Marketplace page from the ShipperHQ Dashboard (left sidebar)
  2. Search for the DHL eCommerce Carrier under ‘Small Package Carriers’
    • You can filter by carrier type or by installation status using the dropdown menus near the search bar
    • Click the “install” button directly on the listing to install this carrier or click anywhere else on the listing to view a detailed page with more information about the carrier including information required for validating the carrier.
  3. Proceed to the “Register for DHL eCommerce API Credentials” instructions below and enter the required account information for validation.
  4. Note: Successful installation depends on the accurate entry of the account information required by each carrier. If you do not have the correct information you will not be able to validate your carrier or receive live rates. 
  5. Once validation is successful, you will be presented with the option to enable your carrier right away or configure it further. Selecting configure will take you to the carrier’s details page.

Register for DHL eCommerce API credentials

  1. You’ll need to go to the DHL eCommerce site. Click “contact us” on the right hand side.
  2. Choose “Customer Service” button > DHL eCommerce
  3. Use the Customer Web Portal to contact your representative and ask for Rating API Credentials

Add Credentials to DHL eCommerce Carrier

  1. Go to the carriers page in the ShipperHQ dashboard
  2. Since you have already created the carrier, you will now need to edit it
  3. Click on the “Update Credentials” link on the top. That will bring you to the Validation screen.
  4. Click “Begin Validation” under the DHL eCommerce install screen and enter the DHL eCommerce API information obtained from before.
  5. ShipperHQ will indicate if validation is successful. You can enable the carrier to start rating by toggling the switch from Disabled to Enabled.
  6. Click “Configure This Carrier” to select your methods and set your DHL eCommerce settings.

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