How to Offer Free Shipping for a Specific Customer Group


Providing a free shipping option to select customers is a fairly common practice. For example, perhaps you sell to both wholesale and retail customers and want to offer free shipping for your wholesale customers. By using ShipperHQ’s shipping rule builder, you can set up a free shipping rule to offer a no cost shipping option for select customer groups. The steps outlined below will guide you through setting up this type of shipping rule.

Platform Requirements

  • Customers assigned to the correct Customer Group in your eCommerce platform.

ShipperHQ Requirements

  • At least one Carrier set up in ShipperHQ
  • Customer groups enabled within ShipperHQ.
    • On the Shipping Rules page in ShipperHQ, click the “Settings” link in the top right corner.
From here, a list of advanced shipping rule settings will be presented, including the option to enable Customer Groups.
Once, enabled, the “Customer Groups” option will be added to the left-hand navigation menu and Customer Groups will be available as a condition on Shipping Rules.


1. Go to “Shipping Rules” using the left menu > Add New
2. Select the type of rule to be created. For this example, Free Shipping will be used to offer Ground shipping at $0 for the “Wholesale” customer group.
3. Select how you’d like to offer free shipping 4. Select the method(s) to be overridden with free shipping under this rule. 5. Select “Customer Groups” to be used as the condition that applies for this rule.
6. Select the customer group(s) that will be used for this rule. For example, select “Wholesale” so that Ground shipping will be presented at no cost for wholesale customers.
7. Be sure to add a title to the new rule and then click “Finish” to save it
It is recommended the all new rules be tested using ShipperHQ’s “Test Your Rates” feature prior to testing at checkout.


With the above configuration, free shipping will be presented for Ground on any order where the “Wholesale” customer group is present.
Test Your Rates

Verify that your carriers and rules are working and see how they will display in your checkout right from the ShipperHQ dashboard.

Learn More

Was this doc helpful?