How to Offer Free Shipping for a Specific Customer Group


You might have a group of very loyal customers that always get free shipping while the rest of your customers don’t. Or, you might sell to both wholesale and retail customers and offer free shipping for your wholesale customers. No matter your scenario, you can use ShipperHQ’s Customer Group support to set up free shipping for a specific group of customers.


  • You’ll need at least one Carrier set up in ShipperHQ
  • You’ll need to have Customer Groups enabled and set up in ShipperHQ
  • Make sure that the customers that should receive Free Shipping are assigned to the correct Customer Group in your eCommerce platform


  1. Go to “Shipping Rules” in the left-hand navbar and click the +New button
  2. In the Basic tab, enter a descriptive name for your rule. Something like “Free UPS Ground for Wholesale Customers”
  3. Under Shipping Methods seftion, add the Custom or Live Rate method (or methods if you’re offering multiple free options) that you want this rule to apply on
  4. In the Conditions tab, select the Customer Group that should receive free shipping in the Customer Groups Include dropdown. If any other restrictions apply (for example, this promotion only applies to shipments to the US 48 Zone or to specific Shipping Groups this is where you set up these restrictions)
  5. In the Actions tab under the “Action to Perform” section set I want to… to “Modify the Price of my selected Shipping Methods” and In Order to… to   “Override Rates” and “By a Flat Rate”
  6. Enter “0” for the flat rate and set And Apply This Rate to “Per Cart”
  7. Save and test your rule

Now, when a customer that has been assigned to this Customer group in your eCommerce platform places an order, they’ll see free shipping for the shipping method you selected.

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