Dimensional Packing with Custom Rates


In some circumstances you may wish to set up shipping rates that are user-defined (i.e by you) that work based on the box dimensions. For instance you might wish to have a rule that says Box 5x5x5 is $10 per box, Box 10x12x12 is $15 per box. And then depending on what the items are in the cart it will calculate which box to use and the shipping rate. ShipperHQ supports this. We give a quick run down on setup here.


Dimensional Packing is supported on most Custom Rate carriers but is not available for Free Shipping, In-Store Pickup, and Same Day Carriers.
  1. Ensure Dimensional Packing is enabled in Advanced Features > Dimensional Packing > Enable

    Location to enable Dimensional Packing from Advanced Features menu.
  2. If you have Packing Rules restricted to specific carriers your custom rate carrier will need to be added to the list of enabled carriers.
    1. In Advanced Features > Dimensional Packing > Settings if the “Carriers” field shows “No Carriers Selected” all compatible carriers will be eligible to use dimensional shipping and packing rules.
      Location to add Carriers to which packing rules will be applicable.
    2. If one or more carriers are selected in that field your custom rate carrier will also need to be added via the “Add Carriers” button.
      Sample showing how to add carriers to which packing rules will apply.
  3. Go to Shipping Rules > Settings (top right hand corner) > Boxes > Yes
    Location to enable Boxes for shipping rules from advanced settings on Shipping Rules page.

Packing Rule Setup

You will need to set up your Packing Rules for your website. This is covered in How to Set Up Rules Based on Boxes

Carrier Setup

  1. Create a user-defined carrier
  2. Use shipping rules to modify the custom rates’ carrier’s shipping rates.

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