Skip to content
Visit ShipperHQ.com
  • There are no suggestions because the search field is empty.

ShipperHQ Quote or Transaction ID

Locate ShipperHQ transaction IDs for troubleshooting rates issues

Table of Contents

A transaction ID gives the ShipperHQ support team a direct view of a specific shipping rate request, including everything your checkout sent and every response your carriers returned. If you're seeing unexpected rates, missing shipping methods, or error messages at checkout, sharing this ID is the fastest way to get the issue diagnosed.

Understanding Transaction and Quote IDs

ShipperHQ records a unique transaction ID in its database each time your store requests shipping rates. BigCommerce calls this same identifier a Quote ID.

A transaction in ShipperHQ is a rate request made during checkout, not a completed order. You can locate a transaction ID for any checkout where an address was entered, whether or not the customer placed the order.

Identifying a ShipperHQ ID

ShipperHQ transaction and Quote IDs begin with SHQ_, for example SHQ_20160825_0254_XXX_07488531. Native shipping quote IDs from your ecommerce platform are numeric only, so an ID without the SHQ_ prefix indicates the rate came from outside ShipperHQ.

Finding Your ID by Platform

Where you find a transaction ID depends on your ecommerce platform. Select your platform below for instructions.

BigCommerce

BigCommerce records Quote IDs in your store logs. For step-by-step instructions, see How to Locate Your Quote ID in BigCommerce.

Magento 2 & Adobe Commerce

Transaction IDs appear in the order comments of each order and in the ShipperHQ Logger. For step-by-step instructions, see How to Find Your Transaction ID in Magento 2.

WooCommerce

Transaction IDs appear in your WooCommerce logs once ShipperHQ logging is enabled. For step-by-step instructions, see How to Find Transaction IDs for WooCommerce.

Zoey

Transaction IDs appear in the ShipperHQ log report once logging is enabled. For step-by-step instructions, see How to find a Transaction ID in Zoey.

Shopify

For Shopify, retrieving a Quote or Transaction ID directly isn't possible. If rates or methods appear unexpectedly, here's what to provide ShipperHQ:

  1. Reproduce the error with the same products, quantity, and destination.
  2. Take a screenshot of the cart.
  3. Email support@shipperhq.com with the screenshot, issue description, and expected result.

Salesforce Commerce Cloud

Salesforce Commerce Cloud follows the same process as Shopify:

  1. Reproduce the error cart with the same items and destination.
  2. Take a screenshot.
  3. Email support@shipperhq.com with details and expectations.

Additional Resources