How to Offer Free Shipping Promotions

Overview

This doc outlines the process for offering ‘Free Shipping’ to customers in the cart and checkout when a discount code is entered.

Using Promotions in Magento 1/2

Magento 1 Admin

You will need to set up a Promotional Rule under Promotions>Shopping Cart Price Rules.

Here are a couple of screenshots to show how the coupon code configuration should look to achieve free shipping:

freecoupon

 

freecoupon2

 

Magento 2 Admin

You will need to set up a promotional rule in Marketing -> Cart Price Rules

Here are a couple of screenshots to show how the coupon code configuration should look to achieve free shipping (click on the picture for a larger version):

Free Shipping M2 (1 of 2) Free Shipping M2 (2 of 2)

ShipperHQ Dashboard

The next step is to specify the Carrier(s)/Shipping Method which will be free when the coupon code is activated.

If you edit the appropriate carrier in ShipperHQ and navigatie to the “Optional” tab, you will see a section called Free Shipping which you could select the free shipping method on. For example you may wish free shipping to apply to UPS Ground.

 

In Table Rates carriers, navigate to Carriers > desired Carrier  > Rates(tab) >” Shipping Methods” > click edit on the desired method and tick “Free Method for Shipping Promotion Rules” then click update.

Advanced

In some circumstances, such as when a coupon code is to be applied, you may also want to filter by attributes (for example, the origin) when using promo rules. For most circumstances, however, carrier rules can be created to provide free shipping based on combinations of origins, weights, prices, etc.

For this you will need to navigate to Catalog > Attributes > Manage Attributes > (attribute name) then, in the properties tab, set “Use for Promo Rule Conditions” to “Yes” and save.

You will then be able to select that attribute as a condition within the promo rule configuration.

Troubleshooting

ERROR: “ShipperHQ shipping methods are missing within the promotional rules”

This means you need to refresh the available carriers:

Magento 1

  1. Navigate to System->Configuration->Sales->Shipping Methods->ShipperHQ
  2. Click the Refresh Shipping Methods button under the advanced section
  3. You should see a message saying X number of carriers have been saved

Magento 2

  1. Navigate to Stores->Configuration->Sales->Shipping Methods->ShipperHQ and resave this page.
  2. Get a shipping rate on the front end.

Using Promotions on Other Platforms

Shopify

You can create free shipping discount codes within Shopify using the instructions provided by the platform, but Free Shipping codes used in Shopify will override all of the shipping rates returned by ShipperHQ. See attached screenshot on what Shopify discount code would do to ShipperHQ methods:

BigCommerce, WooCommerce

Neither BigCommerce nor WooCommerce support free shipping promotions to apply upon ShipperHQ methods. If you create a promotion code for Free Shipping to be used with either of these checkouts, it will not interact with our methods in anyway.

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