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How to Offer Free Shipping With a Discount Code

Enable free shipping with discount or coupon codes across multiple eCommerce platforms

Table of Contents

This guide outlines how to offer free shipping to customers when they use a discount code during cart and checkout.

ShipperHQ Dashboard

Live Rate Carrier Methods

To specify the carriers or shipping methods that will be free with a coupon code, edit the relevant carrier in ShipperHQ. Head to the "Optional" tab to see the Free Shipping Promotions section. Here, you can select the method that the coupon promotion should apply to, such as setting free shipping for UPS Ground. Location to enter a shipping method to enable free shipping promotion for live carrier.

Custom Table Rate Carrier Methods

For Table Rates carriers, go to Carriers > select Carrier > Basic (tab) > Shipping Methods, then edit the desired method. Tick Free Method for Shipping Promotion Rules and click update. Check box to tick to enable free shipping promotion for a custom table shipping method.

Using Promotions in Magento 2

To set up a promotional rule in Magento 2, navigate to Marketing -> Cart Price Rules. Here are screenshots showing the coupon code setup for free shipping (click for a larger version):

Free Shipping set up in Magento 2 md5-343984e137b1bbac89828c0bf7378a191 of 2md5-df135e19deec895004556892190111c5

Once you have started a new Cart Price Rule, the "Free Shipping: For Shipment with matching Items" is what will recognize the shipping methods at checkout. 

How to Offer Free Shipping With a Discount Code

You can add further conditions, before the rule can apply.   How to Offer Free Shipping With a Discount Code

Advanced

In some cases, you might want to filter by attributes (like origin) when using promo rules. Generally, you can create shipping rules based on combinations of origins, weights, prices, etc. To do this, go to Catalog > Attributes > Manage Attributes > (attribute name), set "Use for Promo Rule Conditions" to "Yes" in properties, and save. Then you can select that attribute as a condition in the promo rule configuration.

Troubleshooting

ERROR: "ShipperHQ shipping methods are missing within the promotional rules" indicates the need to refresh available carriers.

Magento 2

  • Navigate to Stores->Configuration->Sales->Shipping Methods->ShipperHQ and resave the page
  • Obtain a shipping rate on the front end

Using Promotions on Other Platforms

Shopify

You can create free shipping discount codes following Shopify's instructions, but these codes will override all shipping rates from ShipperHQ. Below is an example of a Shopify discount code overriding a live rate returned through ShipperHQ. 

Sample of free shipping on Shopify after applying free shipping code.

BigCommerce

Coupon codes are available on BigCommerce via the ShipperHQ Plus app, currently in Beta. If interested in the Beta phase of ShipperHQ Plus for BigCommerce, please contact us or email Support@ShipperHQ.com. For detailed steps, see our coupon code instructions for ShipperHQ Plus.

WooCommerce

ShipperHQ for WooCommerce doesn't currently support free shipping promotions applied to ShipperHQ methods. Promotional codes for Free Shipping used at your WooCommerce checkout will not interact with ShipperHQ methods.