UPS My Choice


UPS My Choice is now available in ShipperHQ’s marketplace for Adobe Commerce (Magento 2) stores. With UPS My Choice installed, ShipperHQ merchants can now offer customers the option to signup for real-time delivery updates after placing their order to help increase customer satisfaction.

Other UPS Services
In addition to UPS My Choice, ShipperHQ supports an extensive set of UPS services including domestic and international small package.

More on ShipperHQ support for UPS


Benefits of ShipperHQ’s integration with UPS My Choice include:

  • Real-time updates: Gives customers the ability to view and track their delivery sent to any US residential address in real-time. The proactive customer alerts help reduce the likelihood of customers contacting their merchant for details about their shipment.
  • Enhanced shipping experience: Gives customers the ability to reschedule the delivery of their shipment to help reduce delivery attempts, returns, and restocks.
  • Reduced customer tickets: Your customer service team doesn’t have to worry about having to reschedule or reroute shipments on behalf of the customer.
  • Easy signup: Customers can signup for UPS My Choice with a click of a button.

UPS Account Sign up


Before you begin, please ensure you have the following:

Customers are only presented with the option to sign up for UPS My Choice for residential deliveries sent to US addresses and if they have not previously signed up for this service.

How to Set Up UPS My Choice

Use the steps outlined below to set up and configure UPS My Choice.

Step 1:  Set Up Your UPS Carrier

Use the steps outlined in our How to Set Up a UPS Carrier guide if you have not done so already.

Step 2: Enable UPS My Choice

Use the steps outlined below to install UPS My Choice.

  1. Navigate to the Marketplace dashboard.
  2. Click the Install button from the UPS My Choice tile.
  3. Click the Continue button.
Follow the steps outlined in Step 1 if you have not validated your UPS carrier.
  1. UPS My Choice is now installed on your ShipperHQ profile and requires a Magento extension installation and update before customers can signup for this service. 

Step 3: Install UPS My Choice Extension

Use the steps outlined below to install the UPS My Choice extension.

Use the prerequisites found in the Installing the ShipperHQ Magento 2 Extension guide.

  1. Enable Maintenance mode (php bin/magento maintenance:enable) **
  2. Run the following commands from your root Magento installation directory:
    composer require shipperhq/module-upsmychoice
    php bin/magento module:enable --clear-static-content ShipperHQ_UPSMyChoice
    php bin/magento cache:flush
    php bin/magento setup:upgrade
    php bin/magento setup:di:compile
    php bin/magento setup:static-content:deploy**
  3. Disable Maintenance mode (php bin/magento maintenance:disable) **

**** These steps are optional if your site is in developer mode.

Step 4: Update Magento Store

Use the steps outlined below to update your Magento platform for UPS My Choice.

  1. Log into your Magento account.
  2. Navigate to Stores > Synchronize with ShipperHQ.
  3. Click the Reload Synchronize Data button.
  4. Customers can now sign up and take advantage of UPS My Choice after placing their order.

UPS My Choice from the customer’s perspective

Below is the screen shown to customers after they have placed an order for delivery using a residential US shipping address.

The option to sign up for UPS My Choice is only shown to residential deliveries sent to US addresses and if the customer has not previously signed up for this service.

Delivery confirmation page presented upon order completion

Customers are sent a confirmation email after signing up for UPS My Choice.

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