Table of Contents
FedEx Hold at Location lets your customers choose to pick up their shipment at a nearby FedEx location — a staffed retail location, FedEx Office, or participating third-party retailer — instead of having it delivered to their door. For merchants, it eliminates residential surcharges and reduces failed deliveries due to missed packages. For customers, it means packages are waiting in a secure location on their schedule.
⚠️ FedEx Hold at Location supports domestic US shipments only.
Free ShipperHQ accounts for FedEx Hold at Location: ShipperHQ offers a free, limited-functionality plan for merchants using FedEx Hold at Location as their only carrier. See Set Up a Free ShipperHQ Account with FedEx® Hold at Location for details.
Other FedEx services: ShipperHQ supports a wide variety of FedEx services. See FedEx for a full overview.
Requirements
To connect FedEx Hold at Location to ShipperHQ, you'll need:
- A registered account with FedEx
- Your FedEx Account Number
- The billing address associated with your FedEx account
⚠️ Let your customers know they have 5 business days to pick up their package at a FedEx Hold at Location retailer. ShipperHQ does not send pickup reminders automatically.
Adding Fedex Hold at Location
Adding FedEx Hold at Location creates the carrier in ShipperHQ and connects it to your FedEx account. You'll be prompted to validate your credentials as part of this flow — validation is required before ShipperHQ can retrieve live rates, but you can skip it and return later if needed.
- Log into your ShipperHQ account and go to Carriers in the left navigation.
- Click + New and select See all live rate carriers.
- Search for and select FedEx Hold at Location.
- Click Enter account information to validate now, or skip to validate later.
- On the FedEx Account Validation screen, enter your FedEx Account Number, the Customer Name associated with your account, and your billing address on file with FedEx (Street Address, City, State, Zip/Postal Code).
- Click Validate.
Once validation succeeds, you can start configuring Fedex Hold at Location.
If validation fails, double-check that your account number and billing address match exactly what FedEx has on file. Contact ShipperHQ support if the issue persists.
Configuring Fedex Hold at Location
After configuring FedEx® Hold At Location, customize options to suit your customers' needs. These options are on the carrier's Basic tab.
Maximum Number of Locations
Sets how many pickup locations are shown to customers at checkout. Found under Account Settings on the Basic tab.
Tailor options to your customer base's location. Urban or rural settings might impact your maximum distance choice.
Maximum Distance for Pickup
Sets the search radius for pickup locations shown at checkout. Also found under Account Settings.
Multiple shipping methods will display multiple options. For example, with 3 shipping methods and 2 locations set, customers will see 6 options.
Troubleshooting
Rates Not Returning as Expected
Rates returned through ShipperHQ should match the rates available through FedEx ShipManager or FedEx.com. If you see discrepancies, see Diagnosing Shipping Rate Issues for guidance.
For FedEx-side issues, contact FedEx support via FedEx.com.
If Hold at Location is not appearing at checkout, work through the steps below.
1. Test in Test Your Rates. Go to Test Your Rates in your ShipperHQ dashboard and run a test with a shipping destination. If HAL locations appear there, skip to step 4. If not, continue to step 2.
2. Check the Max Distance for Pickup. Go to Carriers › [your FedEx HAL carrier] › Account Settings and review the Max Distance for Pickup value. If it is set too low, increase it and re-run your test.
3. Confirm HAL locations exist near your test address. Use FedEx's location finder to verify there are Hold at Location sites within your configured radius. If not, try using the address of a known HAL location as your test destination to confirm the carrier is working correctly.
4. For Shopify: enable automatic new services. If HAL locations appear in Test Your Rates but not at checkout, check your Shopify shipping profile. Because each HAL location comes through as a separate service, Automatically offer new services when they become available must be enabled under the ShipperHQ entry in Settings › Shipping and delivery. See Shopify's carrier-calculated shipping documentation for details.
FAQ
Does ShipperHQ support FedEx Multiweight pricing?
Yes. For FedEx Ground and Home Delivery, multiweight rates return automatically for eligible shipments on accounts that have a FedEx Ground Multiweight® contract. For FedEx Express, multiweight rates return automatically for all eligible shipments on negotiated rate accounts.
Effective May 2026, no additional configuration in ShipperHQ is required for either service.