Overview
In some cases, you may want to prevent any rates from returning. I.E. if you do not ship to certain locations.
Please Note: On some platforms, you can set an error message against the hidden rates. The error message is not currently supported on BigCommerce or Shopify platforms.
Steps
- Go to Carrier Rules and create a new Carrier Rule
- In the Basic panel, give it a name that is relevant to the rule (i.e.: “No Rates to Zone X”)
- Shipping Methods panel, highlight all shipping method options in both boxes.
- Conditions panel, select your necessary conditions. I.E. if you are preventing shipping to a specific Zone, then you will choose the Zone you don’t ship to under Apply to Zones.
- In Actions panel, select Hide Shipping Methods
- Some platforms only: If you are on Magento 1, 2, or Zoey platforms, you can check the “Show Error Message when this Rule Applies” box (see screenshot below for reference)
- Enter the error message you want to display.
Voila! All shipping method options will be hidden when your chosen conditions match.
Test Your Rates
Verify that your carriers and rules are working and see how they will display in your checkout right from the ShipperHQ dashboard.