Your ShipperHQ Subscription

Overview

ShipperHQ is designed to optimize the checkout experience of multiple eCommerce platforms. We offer different subscription plans with varying functionality and pricing. This article reviews how to find your current plan, upgrade, change or cancel your subscription, or contact our support team for more information.

What plan am I on?

You can check the plan you are currently subscribed to by navigating to the My Account icon on the top right corner. Then click on Billing. You can take most subscription related actions on this page.

On the billing page, you can see the following information

  • Plan level (Essential, Standard, Pro or Enterprise)
  • Subscription type (Monthly or Annual)
  • Subscription Fee
  • Next Billing Date

Upgrade or Downgrade Subscription

On the billing page, you can see all the plans that are available to you along with the option to upgrade or downgrade your subscription. Click on the “Choose this plan” button on the desired plan or start a conversation with one of our shipping experts: sales@shipperhq.com.

You may notice that in some cases you do not see plan levels lower than your current subscription on this page. This is because you are utilizing a higher number of advanced features, carriers or shipping rules than the lower plans allow and are unable to switch to a lower plan without turning off the additional functionality. Once disabled, the lower plan levels will become visible.

Close or Cancel Subscription

Members of our friendly support team are standing by to find a solution to make ShipperHQ work for your business. We encourage you to reach out to us by emailing support@shipperhq.com if you need help or information.

If you are closing your business or site or have otherwise determined that you no longer need ShipperHQ to power your checkout experience, you can request that our Billing team cancel your ShipperHQ subscription by filling out this form at least 3 days prior to the next bill date. A team member will reach out to you within one business day to confirm your cancellation.

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