This document outlines the process to set up Purolator in ShipperHQ to obtain rates associated with your Purolator account.


Before you begin, please ensure you have the following:

  • A registered corporate account with Purolator
  • Your Purolator API Key
  • Your Purolator API Key Password
  • Your Purolator Account Number
  • An existing Origin withing ShipperHQ
ShipperHQ only makes a request for rates to Purolator if the origin of the purchase is in Canada.

Steps to Register and Obtain Purolator Credentials

  1. Go to Purolator’s registration page.
  2. Select Open a Purolator Business Account.
  3. Complete the contact information.
  4. Navigate to your API settings or contact Purolator to acquire the necessary credentials detailed above.

Steps to Add This Carrier

Now that you have your credentials ready use the steps below to set up Purolator in ShipperHQ.

  1. Log into your ShipperHQ account.
  2. Navigate to the Manage Shipping > Carriers dashboard.
  3. Click the + New to add a new carrier.
  4. Click the Live Rate Carrier option.
  5. Use the Search Carriers search bar to type in Purolator or scroll down to find Purolator from the list of available carriers.
  6. Select Purolator.
  7. Type in the name of the carrier you want your customers to see. Example: Purolator or Purolator Shipping.
  8. Click the Continue button.

Steps to Validate This Carrier

  1. Click the Enter Credentials button.
Note, you can select the Skip & Enter Later option, but the Purolator live rates are not enabled until these credentials are entered. You are also reminded to add your credentials if you choose to skip the validation process. This validation is necessary for ShipperHQ to access your shipping account and rates.
  1. Click the Enter Credentials button once again.
  2. Input your API Key, API Key password, and Account Number into the fields provided.Enter your Purolator account details to enable this carrier
  3. Select the Payment Type from the dropdown menu.
  4. Select the Pickup Method from the dropdown menu.
  5. Click the Validate button.
If validation fails, click the Notify Support button to contact ShipperHQ for further assistance automiatcally, or click the Try Credentials Again link to attempt to re-enter your credentials.
  1. If validation is successful, click the toggle button to enable the Purolator carrier.
  2. Click the Configure This Carrier button if the validation process was successful.
  3. Your Purolator carrier is now enabled and ready for configuration.


Validation failure notification for Purolator

If you receive the error message shown above, please provide your 7-digit Purolator account number. ShipperHQ will contact Purolator on your behalf and ask them to optimize your system in order to complete this service request fast enough for ShipperHQ standards.

Was this doc helpful?