How to install ShipperHQ on Shopify

Overview

Offer a better shipping experience at checkout with ShipperHQ. Tailor what shipping methods and rates are shown at checkout based on product type, geography, cart quantity, your packing logic, price and much more with our sophisticated shipping tool.

Requirements

Shopify requires that your Shopify account has the carrier-calculated shipping feature (also referred to as CCS, Real-Time Calculated Shipping, or RTCS) in order to use apps like ShipperHQ. This feature is included at no additional cost on all Shopify Advanced and Shopify Plus plans or if you’re on the Shopify plan paying yearly.

If you are on the Shopify plan and pay monthly, you need to contact Shopify to add Carrier Calculated Shipping to your store at an additional monthly fee. There may be a delay of 30 minutes to a day before this feature is reflected on your Shopify account. Shopify no longer makes CCS available for the Basic or Starter Shopify plans so ShipperHQ is not available on these plans.

Install

Location to enter Shopify store url to begin installing ShipperHQ.

  1. Sign up for a ShipperHQ account, select Shopify from the list of platforms, and enter the URL of your Shopify store Note: it’s important to use your Shopify URL that ends with “.myshopify.com.”
  2. Click the Authorize button
  3. From there, log into your Shopify store (if not already logged in)Location to click Install app and complete the installation of ShipperHQ app.
  4. After authorizing, you’ll be redirected to your Shopify apps dashboard to install ShipperHQ
  5. Click Install app
  6. You’ll be prompted to accept billing for the app which will start your 15 day free trial. Billing commences immediately after 15 days unless you uninstall ShipperHQ before the end of your trial.
    ShipperHQ can be installed on Shopify Development stores and used without accepting billing. However, if a Shopify Development store is converted to a production store ShipperHQ will no longer function until you have accepted billing.
  7. Once you’ve accepted billing, you’ll be returned to ShipperHQ to add information to your account profile
  8. Voila! The Trial Wizard helps you begin setting up your carriers and shipping rules in ShipperHQ.

Troubleshooting ShipperHQ Installation

There are some instances where the installation of ShipperHQ does not immediately display the configured shipping rates. 

To verify if rates are working as intended, test the Shopify or Shopify Plus storefront checkout.

Please refer to our Shopify Installation FAQs page for initial troubleshooting steps to be taken. 

You can also access Shopify’s Support site here. If you continue to experience issues with displaying ShipperHQ shipping rates on your Shopify or Shopify Plus store, please contact Shopify Support for further assistance.

Once ShipperHQ is installed in Shopify, your rates from ShipperHQ are live immediately. If you wish to disable your ShipperHQ rates from showing in Shopify until you have configured them the way you like, you need to disable them within the Shipping Settings in Shopify. See instructions below.

Disable ShipperHQ Rates in Shopify

Use the steps below to remove ShipperHQ rates from showing in your Shopify store until you are ready to enable them.

  1. Navigate to Settings > Shipping and delivery > in the Rates at Checkout section, select Manage Rates.
    Setting to disable ShipperHQ rates on Shopify dashboard under shipping and delivery tab.
  2. Scroll down to the Shipping from section and to see one or more shipping zones listed. Under each zone, you see ShipperHQ listed as a rate provider. Click the three dots next to ShipperHQ and select Delete. Don’t worry they are easily added back later.Location to delete ShipperHQ shipping rates in Shopify dashboard from individual shipping zones.
  3. Proceed to remove ShipperHQ rates from each shipping zone.
  4. Be sure to save the settings you made in the Shipping and delivery page.
  5.  Your rates for ShipperHQ will now NOT show in your Shopify store until you add them back in when you are ready for them to show.
Note: If you do not see ShipperHQ included in the available shipping methods your Shopify account may not have access to Real-Time Calculated Shipping. See our Requirements above for more information.

Enable ShipperHQ Rates in Shopify

Use the steps below to add ShipperHQ to your Shopify when you are ready for them to show.

  1. Navigate to Settings > Shipping and delivery > then click on the General Shipping section.
    Locating general shipping rates section under shipping and delivery menu.
  2. Scroll down to the Shipping from section and you see one or more shipping zones listed. Under each zone, select Add rate.

Add ShipperHQ Rates to Shopify Zone

  1. In the Add Rate window, select Use carrier or app to calculate rates. This shows a dropdown of possible rates and you will choose ShipperHQ.
    Setting to add ShipperHQ rate in Shopify dashboard.
  2. Make sure to check all of the Shipping Methods that are imported from ShipperHQ.
  3. We recommend you have Automatically show new shipping services to customers when they become available checked which automatically adds new shipping methods and services from ShipperHQ when they are available. This means that if you ever add or remove or change the methods, you have in ShipperHQ that they will automatically update here.
  4. Be sure to save your shipping settings that you just did on this page.
  5. You now have ShipperHQ rates showing in your Shopify store. Test your rates in the checkout to see ShipperHQ in action! 
Note: Please be aware that the zones mentioned in the steps above are completely separate from the Zones that can be configured in ShipperHQ. Refer here for more information about the uses and functions of ShipperHQ Zones.

Next Steps

When you connected ShipperHQ to your Shopify store, you’re ready to start implementing rates to test.

The Trial Wizard helps you set up your Origin Location and connect a Flat Rate Carrier, but you should also want to think about adding:

  1. Carrier Rules to modify or control rates — Carrier Rules let you add Free Shipping logic, or even logic to hide/show certain methods.
  2. Advanced Features to bolster your checkout — Offer Delivery Date, LTL rates for heavy orders, and more.
If you require billing for the ShipperHQ Enterprise Plan, or wish to pay your subscription annually, please contact us.

Date & Time on Shopify

Please note that if you have date & time enabled then you must tick Automatically show new shipping services to customers when they become available” so that any method enabled in ShipperHQ can appear in Shopify checkout when it is available. Disable any unwanted methods in SHQ and be careful not to enable unwanted methods when making additional changes to avoid this.

Note: Shipping methods ShipperHQ returns under “Services” within Shopify are automatically de-selected next day if you select them when date/time is enabled but will be shown on the checkout as long as “Automatically show new shipping services to customers when they become available” is ticked and this is due to the fact that dates are passed on the same field that returns carrier + shipping method name. This is normal and will not prevent methods from being displayed on Shopify’s checkout.

Shopify Multi Origin and Inventory Support

ShipperHQ does not support multiple origins entered into Shopify but it DOES offer Multi-Origin shipping within the ShipperHQ App. The two Multi-Origin capabilities are mutually exclusive and do not work together. We recommend only using Multi-Origin Shipping within ShipperHQ.

Please see our Frequently Answered Questions page for more details on setting up and using ShipperHQ with Shopify.

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