How to find Transaction ID for Magento 1.X

OVERVIEW

The Transaction ID is used by our support team to get into the issues faster. By providing this, along with your support email we can start looking into the problem much faster.

There are two ways to retrieve the Transaction ID. The first is via the WebShopApps logger and has no display changes to the front-end, so should be used for customer facing sites. The second is displayed on the cart of your site, so is easier to view but should be used on integration and development sites only.

Method 1: WebShopApps Logger

    1. Go to System > Configuration >  WebShopApps Logger
      (Note: For Magento 2 it will be in Stores > Configuration > ShipperHQ Logger)
    2. Under Logger Configuration, set Enabled to Yes
    3. Set Minimum Log Level – Admin Panel to ‘Debug’LoggerOn
    4. Under Extension(s) to log output from, ensure Shipperhq_Shipper is set to Enabled
    5. Save the configuration changes
    6. Perform the request or test that you are investigating
    7. Go to System > WebShopApps View Logs
      (Note for Magento 2 it will be located in System > ShipperHQ Logger)
    8. Open the entry titled “Rate Request and Result” Rate Request and Result Log Entry
    9. Scroll down until you see the field TransactionId, within the response.  Use cmd-f (if mac), or ctrl-f on others. Then type “transaction” and the transaction id is found.TransactionIdInLogs
    10. Copy this number, along with a description of the problem you’re having to the support team so they can begin to diagnose the issue.
    11. Once you have this information, remember to disable the WebShopApps logger as per steps 2 and 3

Please remember to turn the logger off, it does not need to be constantly running. If left running it will slow down your shipping rates exponentially.

 

Method 2: Display Debug Information in the Cart

  1. Go to System > Configuration >  WebShopApps Logger
  2. Under Logger Configuration, set ‘Show Debug Messages on Front End’ to Yes. You do not need to have the Logger itself enabled to display the transaction ID but it is useful to provide the full logs along with the transaction ID when submitting your support query.
  3. Save configuration changesPackageBreakdownConfig
  4. Perform the request or test that you are investigating, you will need to be in the shopping cart, and not the checkout, to display the Transaction ID
  5. The transaction ID is displayed under the carrier title PackageBreakdown
  6. Copy this number, along with the log files and a description of the problem you’re having to the support team so they can begin to diagnose the issue.
  7. Remember to disable the logger if you enabled it in step 2.

Please remember to turn the logger off, it does not need to be constantly running. If left running it will slow down your shipping rates exponentially.