Rates, Fees, and Discounts
Adjust how shipping rates display, apply surcharges and discounts, and troubleshoot rate discrepancies.
Rate Shopping
Free Shipping and Discounts
- Free Shipping to US 48 for Orders Over $100
- How to Offer Free Shipping for a Specific Customer Group
- Using Discounted & Tax-inclusive Pricing
- How to Offer Free Shipping on Certain Items Only
- How to Offer Free Shipping on Orders over $X
- Free Shipping for Orders Over a Certain Weight
- Free Shipping for Orders Over a Certain Quantity
- Free Shipping to Specific Shipping Zone
- Free Shipping by Itself When Certain Items are Alone in the Cart
- Free Shipping for Specific Products When Cart is Over X Value
- How to Offer Free Shipping With a Discount Code
Surcharges & Fees
- Surcharging Rates by 20% for Oversize Items
- How to Apply Surcharge or Discount Rules Across Multi-Origin Orders
- How to Add a Surcharge on Certain Items in the Cart
- How to Surcharge Rates Over a Certain Weight Threshold
- Surcharge Shipping Methods for a Specific Address Type
- How to Add the Colorado Retail Delivery Fee as a Surcharge
- Surcharge Shipping Rates Based on Cart Price
- How to Apply Cart Wide Shipping Surcharges or Discounts with Multi-Origin Shipping
- Set a Fixed Rate or Surcharge for a Shipping Group
- Surcharge Rates by Customer Group
- How Do I Add a Surcharge or Discount for a Certain Zone?
- Tariff Surcharges Setup Video
- Adding a Signature Required Surcharge for USPS & FedEx
- How to Add a Surcharge/Handling Fee to a Carrier
- Fixed Handling Fees & Percentages: Carriers & Shipping Rules
Rate Behavior & Display
Troubleshooting
- No Shipping Methods Available at Checkout: How to Fix Missing Rates
- How to Resolve Shipping Rate Discrepancies in ShipperHQ
- No Rates Returning
- Rates Show in Test Your Rates, But Not at Checkout
- How to Troubleshoot Origin Issues
- Troubleshooting Rate Discrepancies Between Test Your Rates and the Storefront
- What is Causing Incorrect Rates for Cylindrical Items
- Different Shipping Rates After Moving eCommerce Platforms
- "Free Shipping" shown in the cart but not in ShipperHQ?