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How to Apply Surcharge or Discount Rules Across Multi-Origin Orders

Table of Contents

Overview

When an order contains items shipping from multiple origins, ShipperHQ splits those items into separate shipments. By default, a Surcharge or Discount Rule applies independently to each shipment. To apply a flat or percentage-based fee just once across the whole order, set the Apply This Rate To field to Entire Cart when creating or editing the rule.

Applying a Surcharge or Discount to the Entire Cart

  1. Go to Shipping Rules and open an existing rule or click +New.
  2. From Actions, select Surcharge Rates or Discount Rates and enter the amount.
  3. Set Apply This Rate To to Entire Cart.
  4. Complete your shipping method selections and any conditions, then save.

After saving, use Test Your Rates in the Dashboard to confirm the fee appears once across the order.

Limitation: Different Carriers Across Shipments

When Entire Cart is selected, the fee applies once per carrier method. If each shipment returns a different carrier or service, the surcharge or discount applies once per method before ShipperHQ merges the rates together.

This means it isn't possible to apply a single fee per order when shipments return different carriers.

Additional Resources