FAQ
A collection of frequently asked questions including account management and billing.
- FedEx API Transition to REST: What ShipperHQ Merchants Need to Know
- Can ShipperHQ Change the Display Order of Shipping Methods at Checkout in Shopify
- Shipping Rules Not Applying as Expected When Using BigCommerce Price Lists
- Does ShipperHQ Include VAT (Value Added Tax) When Returning Rates?
- USPS Web Tools API Upgrade
- How to Return Rates for an FPO Address?
- Why Is "_shq_cart_id" Data Present in Shopify Order Details?
- What Addresses Fall Into the "PO Box" Shipping Zone?
- How Do I Make Checkout Automatically Select the Cheapest Shipping Rate?
Migration
Billing & Account
- ShipperHQ User IDs & Account Access
- How do I contact ShipperHQ?
- Your ShipperHQ Subscription
- How to Set Up or Update ShipperHQ Billing Information
- How to Enable/Disable Advanced Features
- How to Manage Master and Child Website Accounts
- Request Account Email Change
- Cancel Your ShipperHQ Subscription
- Locate Your ShipperHQ Invoice
Advanced Topics
- Help Us Improve Your Experience!
- How to minimize rate requests to ShipperHQ
- Global Settings: Default Weight
- Order & Package Tracking Details
- Enabling the City Field on Cart Estimator
- How ShipperHQ Caches Shipping Rates
- Show Error Message in Cart/Checkout
- Currency conversion in ShipperHQ
- How to Add Text/Tooltips at Checkout