Overview
Certain carriers require a City in the ship-to address in order for them to return shipping rates. This is in contrast to most carriers which only require Country and sometimes Region or ZIP/Postal code.
Requiring the City field is rarely an issue at checkout, but in eCommerce platforms that support a cart shipping estimator, the City field is not normally included by default.
When is a City Field Required
- When using certain LTL carriers (e.g. Saia or FedEx LTL)
- Shipping internationally with DHL Express
Adding City Field - BigCommerce
Refer the FAQ section in this article from BigCommerce for steps to include the city field in the cart estimator. Without this field being sent, the Estimate Shipping button on the cart page will not return any quotes for carriers which require City.
Adding City Field - Magento
To show the city field in the cart estimator by default:
- In ShipperHQ, open the freight carrier configuration
- On the Basics panel, scroll to the Account Settings section and ensure the checkbox 'City enabled in Cart by Default' is checked
- On your Magento platform, perform a synchronization to update your Magento configuration settings
- On Magento 2 ensure the module-option is installed
You should now see the city field on your cart shipping estimate section.