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Show Error Message in Cart/Checkout

Set up cart weight error messages for orders exceeding 300lbs

Table of Contents

Overview

When a cart exceeds 300lbs, you can prevent shipping rates from displaying in the cart/checkout and only show an error message. 😊

Restrictions

💡 Due to platform constraints, this feature is currently unsupported in Bigcommerce and Shopify.

Setup

  1. Create a Filter and set the minimum cart weight to 300lbs.

  2. Go to Shipping Rules and add a new rule:

    • Step 1: Create a New Shipping Rule

      1. Go to Shipping Rules and click New Rule.

      2. When prompted with the I want to... panel, select Hide a shipping method as your action.

      Step 2: Choose Which Methods to Hide

      1. On the Hide Methods for These Shipping Methods screen, select the methods you want to hide when the filter conditions are met.

      2. Click Next to continue.

      Step 3: Define Conditions

      1. On the Hide Methods When These Conditions Apply screen, enter a Name and Purpose for your rule (e.g., Hide Rates When Cart Over 300 lbs).

      2. Under Conditions, create or select a Filter that defines when the rule applies.

        • For this setup, set your filter to a Minimum Cart Weight of 300 lbs (or your preferred limit).

      Step 4: Add an Error Message

      1. In the Advanced tab, check the box for Show error message when this rule applies.

      2. Enter your custom message in the Displayed Error Message field.

      3. Click Save Rule.

Option to select "show error message when shipping rule applies.

Voila! Whenever the cart is over 300lbs, the selected shipping methods will be hidden, and the error message you set will display to the customer in the cart/checkout. 😊

Note: The error message will only appear if no shipping methods are returned at checkout. If at least one shipping method is available, the message will not be displayed. ❌