How to Add Text/Tooltips at Checkout

Table of Contents

• Overview
• Platform Support
• Option 1: Global Tooltip Across All Rates
• Option 2: Carrier Specific Tooltip
• Option 3: Shipping Method Tooltip - Custom Carrier
• Option 4: Shipping Method Tooltip - Live Rate Carrier with Custom Method Naming
• Option 5: Delivery Date Message

Overview

ShipperHQ provides several ways to display additional explanatory text or messages alongside shipping rates at checkout. These can appear globally across all rates, at the carrier level, or specific to a shipping method.

Platform Support

Option 1: Global Tooltip Across All Rates

Adds a global tooltip/message that appears above the shipping methods.

• Setup:

  • Go to My Profile(Top Right)→ My Account → Global Settings.

  • Scroll down to Checkout Settings, edit the Tooltip Text field.

• Supported Platforms: Magento only.

Diagram of various messages and tool tips in Magento

 

Option 2: Carrier-Specific Message

Adds a tooltip/message beneath the carrier title or shipping options.

• Setup:

  • Go to Carriers → Select/Click Your Carrier → Advanced tab → Custom Description in Checkout.

• Supported Platforms:

  • Magento

  • BigCommerce (with Enhanced Checkout)

Example in BigCommerce Enhanced Checkout

Option 3: Shipping Method Tooltip – Custom Carrier

Adds a tooltip/message for methods on a custom carrier (e.g., table rate carriers).
(We call this a “tooltip,” but it behaves more like an informational message depending on your platform.)

• Setup:

  • Go to Carriers →Click New→Select Create a Custom Carrier → Select a custom rate carrier → Save Custom Carrier

• Supported Platforms:

  • Magento

  • BigCommerce

  • Shopify

---

Option 4: Shipping Method Message – Live Rate Carrier with Custom Method Naming

Adds a tooltip/message for live rate carriers (UPS, FedEx, etc.) using Custom Method Names.
(We call this a “tooltip,” but it behaves more like an informational message depending on your platform.)

• Setup:

  1. Enable Rate Shopping & Custom Method Names in Features.

  2. Go to Carriers → Custom Method Names → Add New.

  3. Complete the Basic tab, then go to the Optional tab.

  4. Enter your text in the Tooltip Message field.

• Supported Platforms:

  • Magento

  • BigCommerce

  • Shopify

Option 5: Delivery Date Message

Adds a message that displays alongside delivery date or time-in-transit. This allows you to prepend text or control how dates are presented within the shipping method label.

• Setup:

  • Go to Carriers → Date & Time tab → Display Options → Delivery Date Message.

• Supported Platforms:

  • Magento

  • BigCommerce

  • Shopify