Table of Contents
Overview
ShipperHQ is a shipping rate management software for eCommerce websites that automates how shipping rates and options are displayed at checkout. While it provides valuable shipping and checkout tools for retailers, please note that ShipperHQ does not handle order shipping or tracking.
If you’re a customer looking for tracking details or order information, please contact the online store where you made your purchase. ShipperHQ cannot provide this information directly.
For Merchants Using ShipperHQ
Sometimes, shipping rates from ShipperHQ may appear as though ShipperHQ is a carrier, leading to confusion. This could result in customers mistakenly contacting ShipperHQ for tracking IDs or shipment status updates.
To prevent this, ensure your eCommerce platform settings do not display "ShipperHQ" as the shipping provider. Display the actual carrier and shipping methods being used to avoid misunderstanding.
Merchants using Zoey
For Zoey merchants utilizing ShipperHQ, ensure that the Main Shipping Carrier Name at checkout does not display as "ShipperHQ". Using a label like "Shipping Rates" can help reduce customer confusion over the shipping process.
Merchants using Magento/Adobe Commerce
Magento 2/Adobe Commerce merchants can utilize the free ShipperHQ Tracker extension. This tool generates automatic tracking links for various carriers, which you can include on order status pages and emails.
Additional Resources
💡 For detailed setup instructions on ShipperHQ configurations, see the installation guides below: