Why Does My Order Show "ShipperHQ" as the Carrier?
ShipperHQ is not a shipping carrier — find out where to get your order tracking information
ShipperHQ is a shipping rate management tool used by online stores to calculate and display shipping options at checkout. ShipperHQ is not a carrier and does not ship, track, or hold orders.
If you saw "ShipperHQ" listed as a shipping method after placing an order, contact the store where you made your purchase for tracking information. The store's order confirmation email will typically include a tracking number and a link to the carrier's tracking page.
ShipperHQ is unable to provide order status, tracking numbers, or delivery information.
For Merchants: If your customers are seeing "ShipperHQ" as a carrier name, a setting in your store configuration needs to be updated. See the instructions for your platform: