Skip to content
Visit ShipperHQ.com
  • There are no suggestions because the search field is empty.

Rates Show in Test Your Rates, But Not at Checkout

If shipping rates appear in Test Your Rates but not at checkout, the issue is likely due to platform-side misconfiguration or integration problems.

Summary
If you're seeing shipping rates in Test Your Rates but not in your store's checkout, the issue is typically caused by platform-side setup or configuration problems. Common causes include missing product attributes, display issues, or integration setup errors.

This article will help you troubleshoot and shows you exactly what to send us if you need support.

Prerequisites

Before proceeding, make sure:

  • The rate appears in ShipperHQ > Test Your Rates.

  • You’re testing with the same products, ship-to address, and carrier method as in your live checkout.

  • Ensure the products and/or customer on the platform have the same shipping group(s), customer group, weight, quantity, dimensions and price.
  • Checked through the no rates article for the most common reason.

Send Us These 4 Things

To help us identify the issue quickly, please send:

1. Checkout Attempt Example

Choose one based on your platform:

2. Cart Contents (Only if step 2 can't be completed)

  • SKUs and quantities

  • Full ship-to address used at checkout

3. What You Expected vs What Happened

Example: “Expected FedEx Ground to show, but only saw USPS.”

4. Test Your Rates Output

Paste or screenshot the Test Your Rates request that returned the expected rate.

6. Email the above to support@shipperhq.com

What Happens Next?

Once we receive your info, we will:

  • Match your checkout to the corresponding Recent Request in ShipperHQ.

  • Identify why the expected method didn’t appear.

  • Provide clear guidance to help you resolve the issue.

Additional Resources