How do I contact ShipperHQ?
Reach our team by email, phone, or through specialized channels for partners and developers
Table of Contents
Need help with your shipping setup? Have questions about pricing or your plan? We've got you covered.
💡 Check out our AI chatbot! The AI chatbot in your ShipperHQ dashboard can answer questions instantly and help with common setup tasks. It's trained specifically on ShipperHQ configurations, and can give you more targeted guidance than the chatbot here in the knowledge base.
Sales Questions
Looking to get started with ShipperHQ or explore pricing and features?
Our Sales team can help you understand ShipperHQ and get started:
- Product demos and onboarding
- Questions about pricing, features, or plans
Contact Sales:
Customer Success
Need help with migration, onboarding, or managing your account?
Customer Success handles everything related to your account and getting you up and running:
- Migration planning and execution
- Billing questions, account access, and upgrades
- Onboarding and shipping configuration
- Setup best practices and optimization
- Canceling your account
Contact Customer Success:
Technical Support
Having technical issues or need help troubleshooting?
Technical Support is here for day-to-day technical questions and troubleshooting:
- Configuration questions and troubleshooting
- Carrier rate issues
- Shipping zone and shipping rule setup
- Any technical problems with ShipperHQ
⚠️ Note: Our phone support is for technical issues with ShipperHQ. For sales, billing, or account questions, please use the email addresses above.
- Email: support@shipperhq.com - We'll typically get back to you within one business day
- Phone: (614) 526-9534 (US) or (+44) (0)1702 345899 (UK) - Available during business hours (8am-6pm Central Time for the US, 9am-5:30pm GMT for the UK)
💡 Tip: When you reach out, it helps if you can include your store URL and describe what you're trying to do. If something's not working, screenshots of any error messages you're seeing can really speed things up.
For Partners
If you're an agency or partner working with ShipperHQ on behalf of clients, you get some extra perks:
Partner Slack Channel
You'll get access to a private Slack channel where you can chat directly with our senior support and sales folks. It's monitored during US and UK business hours and is great for quick questions.
Need a deeper conversation? We can set up a call or screenshare session for training, demos, or technical discussions. Just reach out through any of our support channels and we'll get something scheduled.
For Developers
Building something custom with our API? Here's where to go:
Start here: dev.shipperhq.com
This is our developer platform with API docs, integration guides, code examples, and everything else you'll need to get started.
Need technical support? Use our Developer Support contact form. Our dev support team can help with API authentication, endpoints, payload formatting, and debugging integration issues.