Enable Enhanced Checkout on BigCommerce

Table of Contents

• Overview
• Getting Started
• Enabling the Enhanced Checkout in BigCommerce
• Suggested Post-installation Actions
  • Hiding SHQ_UPDATE_HASH on the Signup Form
  • Hiding SHQ_UPDATE_HASH on the Account Address Editor Page
  • Hiding SHQ_UPDATE_HASH in Order Emails
• Optional Post-install Checks
• Troubleshooting
  • Rates Not Returning and Seeing Pulsing Dots
  • Normal Presentation without Enhanced Checkout
• Theming BigCommerce Checkout

Overview

Enable Enhanced Checkout on BigCommerce to provide a better shopping experience. This feature allows customers to select pickup or delivery dates, offers in-store pickup options with map and store info, and updates your overall checkout experience.

💡 This feature is currently available only to ShipperHQ Enterprise customers. Please note that split checkout, freight accessorial selectors, address type selector, and custom carrier fields are not supported at this time.

Getting Started

Contact ShipperHQ to gain access to the ShipperHQ Plus App for BigCommerce, offering exclusive features and services for Enterprise customers.

Enabling the Enhanced Checkout in BigCommerce

After installing the ShipperHQ Plus App, follow these steps:

1. Add the custom address fields:
   • Visit Settings > Advanced > Account Signup Form
   • Select the "Address Fields" tab

   • Choose Text Field type and name it SHQ_UPDATE_HASH

   • Choose Text Field type and name it SHQ_DELIVERY_DATE

   • Choose Text Field type and name it SHQ_TIME_SLOT

   • Choose Text Field type and name it SHQ_PICKUP_LOCATION

     

2. In the ShipperHQ Plus app, go to Advanced Features, scroll down, and toggle the Enhanced Checkout feature to "Active".

   

   The Enhanced Checkout will install automatically into the checkout process. It typically takes around 5 minutes for the rating system to switch over.

3. Once the Enhanced Checkout feature has been enabled, navigate to the Settings section. Within this area, you will have the option to toggle between version 1 (v1) - obsolete and version 2 (v2) of Enhanced Checkout. Make sure to select V2 of the integration, and ensure that the latest Script Tag is applied: Confirm Enhanced Checkout Script Installation
4. Visit your BigCommerce Settings > Setup > Shipping Manager and ensure that the "Checkout Shipping Options" toggle is set to "Default".

   

Note: It may take up to 5 minutes for Enhanced Checkout to appear at checkout. During this time, rates might not be available.

Suggested Post-installation Actions

Hiding SHQ_UPDATE_HASH on the Signup Form

1. Navigate to Storefront → Themes.
2. Create a copy of the active theme by clicking Advanced.
3. Edit the theme files, selecting templates/pages/auth/create-account.html.
4. Find the text displayed below:
   1. 
5. Replace it with this:

   1. {