Skip to content
Visit ShipperHQ.com
  • There are no suggestions because the search field is empty.

Magento/ShipperHQ sync issue "Invalid credentials"

Resolve ShipperHQ sync errors with correct API key settings in Magento

Table of Contents

Overview

Occasionally, when you try to synchronize multiple ShipperHQ API keys or Auth codes to more than one website in Magento, you might encounter this error:

ShipperHQ Error: Invalid credentials. The credentials you supplied are invalid

ShipperHQ Error: Invalid credentials. The credentials you supplied are invalid

If your credentials are correct but you still receive this error, follow the steps below to resolve the issue.

Steps

  • Navigate to Stores > Configurations > Sales > Shipping methods (or Delivery methods in M2.4.1 and above) > ShipperHQ
  • From your Scope, navigate to the "Store view" for each website. Ensure that "Use default" is selected on all store views.
  • Once completed, save your configuration.
  • Return to the "Default config" and add the API key/Authentication key from ShipperHQ. This is for the Store Views (websites needing synchronization with different API keys/Authorization codes and scopes from ShipperHQ).
  • Save the configurations and synchronize.
  • Navigate to the desired Store views.
  • Untick "Use default" for the API key/Auth code/Scope if syncing to a different scope.
  • Paste the API Key/Auth Code Values.
  • Finally, save the configuration. You should achieve successful sync without seeing the invalid credentials error. 

💡 Ensure "Use default" remains ticked for any store view that needs its configuration from the default scope. This way, it will use what you define in the "Default scope".