- Overview
- Is Sandbox Enabled?
- Are the API and Authentication Code from the Same Website?
- Nothing Happens After Generating Authentication Code in ShipperHQ?
- Do Your Scope Settings Match Up?
- Still Facing Issues? Contact Support.
Overview
Below are some common issues you might encounter while connecting your ShipperHQ account to your store. 😊
Is Sandbox Enabled?
You may receive an error like this when configuring your site within Magento:
The most usual reason behind this error is that Sandbox Mode is enabled. Make sure it is set to 'No' unless specifically instructed otherwise. Even if your store is in sandbox mode and not live, you still need to set sandbox to no. There are no setbacks or disadvantages to this. 💡
Do Your Scope Settings Match Up?
The scope that you are working in on your ShipperHQ dashboard must match what you have set in the Magento backend. Check the top right when in ShipperHQ. If the dropdown says Live, make sure it says Live in Magento as well. Where you synchronize ShipperHQ, you should see a dropdown for scope. If it says you're on the Test scope in ShipperHQ, set the extension settings to Test, etc.
Are the API and Authentication Code from the Same Website?
Double-check that the API Key and Authentication Code were input properly. The Authentication Code you enter in your extension settings must come from the same place you pulled the API Key.
Nothing Happens After Generating Authentication Code in ShipperHQ?
If nothing happens after clicking "Generate New Authentication Code," this is likely a new website. In this scenario, select the drop-down arrow to the right of the "Save" button and click "Save and Edit." Once successfully saved, click the Generate button again. This should then display the authentication code. ✅
Still Facing Issues? Contact Support.
If the above steps do not resolve your issue, please provide us with temporary admin access (using support@shipperhq.com) and inform us if we can reset the authentication code on the ShipperHQ side during testing. If you already have a site connected to this ShipperHQ website/API key, let us know as this might affect testing. If you need to whitelist our IPs to access your admin, use the IPs below:
- 70.114.244.102
- 107.170.29.113
- 110.141.230.53