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ShipperHQ and Selectable Countries at Checkout

Limit selectable countries at checkout using your eCommerce platform's settings

Table of Contents

Overview

When managing your store's checkout process, the selection of countries that appears in the dropdown menu is not controlled by ShipperHQ. Instead, this feature is managed by your eCommerce platform. This guide will help you understand how to manage the selectable countries at checkout through your platform's settings.

Managing Selectable Countries

To adjust which countries appear during the checkout process, you need to:

  • Access your eCommerce platform's settings
  • Modify your Shipping Profiles to include or exclude specific countries
  • Adjust your platform's shipping configuration directly to set available countries

Platform Support:

Shopify and Magento (Adobe Commerce) both support restricting the country dropdown at checkout based on your platform's shipping zone configuration when using the standard ShipperHQ app. ShipperHQ respects the countries you've configured in your platform's shipping settings.

For BigCommerce users, see the BigCommerce-specific section below for important differences in how country dropdown control works.

For further assistance with your platform's shipping configuration, consult your eCommerce platform's documentation or reach out to their support team.

Important Notes

ShipperHQ Shipping Zones configured in your ShipperHQ dashboard do not control which countries appear in the checkout dropdown. The country selection is managed entirely by your eCommerce platform's shipping configuration.

BigCommerce: Understanding Country Dropdown Control

The behavior of the Country and State or Region dropdowns at checkout varies depending on which ShipperHQ app you use.

Standard ShipperHQ BigCommerce App

When using the standard ShipperHQ BigCommerce app:

  • The checkout Country and State or Region dropdowns are controlled entirely by BigCommerce's default shipping setup
  • BigCommerce includes all countries by default
  • ShipperHQ does not control or restrict what appears in those dropdowns
  • Your Shipping Zones configured within ShipperHQ will not limit the Country list displayed at checkout

Because this is managed by BigCommerce, ShipperHQ cannot modify the available Country or State options through configuration.

Custom Theme Development Option

If you need to restrict or modify the dropdown values while using the standard app, this would require custom development within your BigCommerce theme.

Important: Neither BigCommerce nor ShipperHQ provides support for custom code implementations. You would need to work with your internal development team or a third-party BigCommerce developer.

ShipperHQ Plus App

With the ShipperHQ Plus app, the country dropdown behavior changes:

  • The Plus app integrates directly into BigCommerce's native shipping settings
  • BigCommerce Shipping Zones are respected at checkout
  • Only Countries and States or Regions configured in your BigCommerce shipping zones will appear in the dropdown

Example:

If your BigCommerce default shipping setup only includes a United States shipping zone, then only the United States will appear in the Country dropdown at checkout.

Availability:

The ShipperHQ Plus app is available for Advanced and Enterprise plans. To learn more about ShipperHQ Plus or discuss upgrading your plan, contact ShipperHQ support.