Each ShipperHQ account relies on a single email address for access. There is not a way to add more than one user to ShipperHQ, however, there are options available to add users and assign permissions from some eCommerce platforms.
Shopify and BigCommerce Accounts
For Shopify and BigCommerce accounts, ShipperHQ is accessed through the platform’s dashboard. This means that any team member who would like to access ShipperHQ from Shopify or BigCommerce will need to be added by the site’s administrator.
Once the new user has been added and the appropriate permissions have been assigned, access to the ShipperHQ dashboard will be available within the platform.
Magento, Adobe Commerce, SalesForce, Zoey, & WooCommerce
For Magento, Adobe Commerce, SalesForce, Zoey, & WooCommerce, ShipperHQ is installed as a module and the account email address will be the same for anyone needing to access the SHQ dashboard via ShipperHQ.com.
If you would like to recover a forgotten password for your ShipperHQ account and are not on Shopify or BigCommerce then please click here to retrieve it using the email account on file with ShipperHQ.
Additional Assistance
For further assistance with accessing your ShipperHQ account, please contact SHQ Support using this form or at Support@ShipperHQ.com.