How to Set Up Zenda

Overview

Zenda offers the best of both worlds – fast shipping and great prices – with the added bonuses of door-to-door tracking, and pre-paid duties and taxes.

This document will outline how you can setup and install your Zenda carrier in ShipperHQ.

Requirements

Credentials

Register for a Zenda account to obtain your unique credentials

  1. Visit the Zenda site and use their contact form to request an account
  2. Next, you’ll be sent a username and password once your account has been created
Supported Platforms
ShipperHQ supports landed cost calculation via Zenda on all eCommerce platforms. On Magento 1 and Magento 2, this is shown as a separate note below the shipping rate. For BigCommerce and Shopify, on the other hand, the amount is shown as part of the shipping method name.

Product Classification

In order to receive accurate duties & tax calculation you will need to ensure all SKUs you intend to ship internationally in your eCommerce platform’s product catalog have been classified (or rated) with Zenda. Please contact Zenda directly to arrange this. You will not need to configure any classification information on your catalog, Zenda will retain this information based on your SKUs.

If you add SKUs to your catalog in the future, these will also need to be classified.

With this complete, you’ll be able to charge fully landed costs to your customers.

Steps To Add This Carrier

  1. Go to the carriers page in the ShipperHQ dashboard
  2. Click Add New to add a new carrier
  3. Select Small Package carrier type
  4. Select install carrier to begin installing Zenda carrier

  5. Search for the Zenda Carrier under ‘Cross-Border Carriers’
    • You can filter by carrier type or by installation status using the dropdown menus near the search bar
    • Begin to install and validate a selected carrier by clicking the “install” button directly on the listing or click anywhere else on the listing to view a detailed page with more information about the carrier including information required for validating the carrier.
  6. Review required information required to complete installation and click Continue
  7. Enter the Zenda Username and Password obtained from Zenda. Click Continue when complete
    Note: Successful installation depends on the accurate entry of the account information required by each carrier. If you do not have the correct information you will not be able to validate your carrier and receive live rates. 
  8. Once installation is complete, you will be presented with:
    1. The option to enable your carrier right away. (Enabling your carrier at this time will turn its rates on immediately even before you have made any configuration adjustments to it)
    2. Begin to configure. Continuing with this button will take you to the carrier’s configuration page.

 

Displaying Duties & Taxes

With ShipperHQ and Zenda you’re able to display a fully landed (Delivery Duty Paid or DDP) shipping cost to your customers. This is made possible by the combination of Zenda’s duties & tax calculation engine and ShipperHQ’s shipping rate management functionality.

Troubleshooting

Your carrier can be installed and configured, but not validate. Successful validation depends on the accurate entry of the account information required by each carrier. If you do not have the correct information you will not be able to validate your carrier and receive live rates.

 

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