This doc outlines the process for offering ‘Free Shipping’ to customers in the cart and checkout when a discount code is entered.
Magento 1 Admin
You will need to set up a Promotional Rule under
Promotions>Shopping Cart Price Rules.
Here are a couple of screenshots to show how the coupon code configuration should look to achieve free shipping:
Magento 2 Admin
You will need to set up a promotional rule in
Marketing -> Cart Price Rules
Here are a couple of screenshots to show how the coupon code configuration should look to achieve free shipping (click on the picture for a larger version):
The next step is to specify the Carrier(s)/Shipping Method which will be free when the coupon code is activated.
If you edit the appropriate carrier in ShipperHQ you will see a section called Free Shipping, expand this and select the free shipping method. For example you may wish free shipping to apply to UPS Ground.
In Table Rates carriers this is in the “Edit Shipping Method” field.
In some circumstances, such as when a coupon code is to be applied, you may also want to filter by attributes (for example, the origin) when using promo rules. For most circumstances, however, carrier rules can be created to provide free shipping based on combinations of origins, weights, prices, etc.
For this you will need to navigate to
Catalog > Attributes > Manage Attributes > (attribute name) then, in the properties tab, set “Use for Promo Rule Conditions” to “Yes” and save.
You will then be able to select that attribute as a condition within the promo rule configuration.
“ShipperHQ shipping methods are missing within the promotional rules”
You need to refresh the available carriers:
- Navigate to
- Click the
Refresh Shipping Methodsbutton under the advanced section
- You should see a message saying X number of carriers have been saved
- Navigate to
Stores->Configuration->Sales->Shipping Methods->ShipperHQand resave this page.
- Get a shipping rate on the front end.